DIO - Facilities Manager

Job summary

Do you want to work for the Defence Infrastructure Organisation (DIO) and play a key role in keeping our country safe through caring for the Defence estate and those that depend on it? DIO manages the Defence estate, one of the UK’s largest and most diverse property portfolios, enabling the armed forces and Defence civilians to live, work, train and deploy. From net carbon-zero accommodation to runways for the F35 fighter jets, our outputs are unique in the UK and across the globe!

This position is advertised at 37 hours per week

Job description

Regional Delivery is a large, complex, and geographically dispersed operation within the DIO covering circa 58,000 assets, across over 500 sites and 275,000 Ha of freehold and leasehold estate in the UK and a further 580,000 Ha overseas; with a multitude of £multi-million contracts to manage. We deliver soft and hard facilities management services including building, maintaining, and servicing the majority of MODs built assets in the UK and overseas and managing the MODs training estate tenanted estate and USVF Built estate.

A Facilities Manager (FM) plays a significant part in the delivery of services to our customers on a day-to-day basis focusing on the management of all services delivered in buildings, accommodation, and work places, leading the operational oversight, delivered either directly or through a third party supplier partner.

A Facilities Manager's key responsibility is to reduce asset down time (by providing proactive asset management advice to customers), so they fail less often: and when they do fail, they are fixed quickly (in line with accepted level of performance (ALP)

To achieve this, a facility manager will oversee, deliver and support all aspects of day to day hard and soft FM services, including contract and supplier management. This means:

* Acting as the key customer interface across their site(s)

* Supporting the planning and delivering reactive repairs, maintenance/ billable works programmes and soft FM services.

* Providing a visible presence by ensuring excellent customer communications

* Acting as the escalation point for issues raised and facilitate resolutions for operations/ service delivery issues

* Contract manage their key suppliers and monitor supplier's performance

* Monitor that all services meet all policies and procedures, assets are safe and legal or have robust mitigation in place, escalating issues as appropriate. Undertake TFM assurance activities to ensure contracted services are delivered to the KPIs.

Person specification

We are seeking someone with: The Facilities Manager will manage and develop their staff; working with them to assure compliance relating to policy, instructions and guidance. The DIO Facilities Manager (FM) is responsible for Total Facilities Management (TFM) advice and delivery within their delegated area of responsibility, defined within a Service Delivery Area (SDA). The FM has responsibilities for Stakeholder Engagement, Performance and Risk Management, Assurance, Programme Delivery and Issue Resolution across their sites reporting to the Senior Facilities Manager (SFM).

• The FM will deliver specific delegated responsibilities for approval of Billable Works Services and Soft FM activities acting as or supporting the Service Manager’s Representative.
• Provide accurate responses to focal point requests relating to DIO wide queries, ensuring infrastructure related risks and issues on the site are identified and managed; actively participating with the Soft Facilities Manager in stakeholder engagement including at Establishment Weekly Meetings and the Site Infrastructure Management Meeting.
• Encourage a working culture which promotes a healthy, safe and inclusive environment, prioritises people's development and supports smarter ways of working. Building strong collaborative, professional working relationships with colleagues and other teams across DIO & the wider MOD, to provide the continued level of support needed across a diverse estate in support of Defence.
• Proactively manage work tasks through clear and effective direction. Supporting and participating in a culture of continuous improvement. Providing support to maintain all DIO Business as Usual Operational Requirements & respond assist management requests to support changing departmental priorities.

Desirable Skills

• IWFM or EQUIVALENT

Mandatory Licences

The Central Region is geographically large, and the successful candidate will be site based with a requirement to travel to different locations to fulfil the role successfully and effectively, including occasional national travel. A full UK Driving licence will be required as public transport is not available. Some overnight stays may be required.

Licences

The Central Region is geographically large, and the successful candidate will be site based with a requirement to travel to different locations to fulfil the role successfully and effectively, including occasional national travel. A full UK Driving licence will be required as public transport is not available. Some overnight stays may be required.

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Communicating and Influencing
• Seeing the Big Picture
• Managing a Quality Service

We only ask for evidence of these behaviours on your application form:

• Delivering at Pace
• Communicating and Influencing

Benefits

Alongside your salary of £37,720, Ministry of Defence contributes £10,927 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Where business needs allow, some roles may be suitable for a combination of office and working from home as part of a non-contractual hybrid working arrangement. All office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to site capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD workplace, will also count towards this level of office attendance. Applicants can request further information regarding how this and other flexible working arrangements may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligi