Service Desk Administrator

Farnham, Surrey Excel Engineering Recruitment LTD JOB TITLE: SERVICE DESK ADMINISTRATOR LOCATION: Farnham SALARY: £26k/£27k COMPANY INFORMATION Service Desk Administrator Reputable and well-established Building Services company specialising in M&E Engineering including commercial gas, HVAC and electrical maintenance is looking for a Survive Desk Administrator to join their ever expanding team Close working relationships with high profile clients meaning long term contracts and security Dedicated to all aspects of maintenance and repair on a wide range of appliances including commercial boilers/burners, oil, chillers, air conditioning Operating a mobile team of both residential and mobile engineers with various skillsets across London and the South East Excellent reputation for delivering quality and high standards of service Leading organisation in M&E Building Maintenance, Air Conditioning and Commercial/Domestic Heating CANDIDATE INFORMATION Service Desk Administrator As a service desk adminisrator you will have demonstrable experience of working within a helpdesk, customer services or call centre environment previously preferred To be organised, with good attention to detail Ability to work in a fast-paced environment Self-motivated with the ability to set oneself tasks when working in a team, as well as individually Excellent written and verbal communication skills Good time management skills to work under pressure and to deadlines Pro-active with the ability to think on your feet and for yourself Demonstrate sound decision making when taking responsibility for tasks Accurate data entry skills JOB INFORMATION Service Desk Administrator As a service desk administrator you you be responsibile for general administration/office duties including preparing documents, producing files and filing Incoming phone calls & emails over various inboxes Allocation of works to engineers Working to response times to meet contractual SLA agreements Providing support obtaining accreditations and certifications Collating health, safety and compliance documentation Assisting with quality procedures to obtain ISO standards (in future) Jobsheet processing, including forwarding completed reports to clients & uploading to customer portals Requesting site access and arranging Permits when required, Preparing quotations with support from contract managers Requesting costs and raising purchase orders to suppliers