Senior Change Leader/ Director

We are seeking an experienced Senior Change Leader / Change Director to lead business change across a major ERP transformation within a large-scale retail environment. This is a 12-month contract, Outside IR35, with a strong view to extend for up to 24 months, and will involve international travel to Europe approximately once every 2–3 weeks. The successful candidate will have a strong track record of leading complex business change programmes within retail, ideally within a large-scale, multinational organisation, together with strong SAP S/4HANA experience.

The role requires an excellent understanding of the retail operating model, particularly Merchandising and Supply Chain would give you a distinct advantage but not esstenial. Ideally, you will be able to demonstrate best-practice experience across end-to-end processes, operating models and organisation design, with the ability to translate this into a successful S/4HANA-enabled transformation. You will have experience managing change programmes through the full lifecycle, from inception and mobilisation through implementation, go-live and transition into BAU, with a strong focus on identifying business change risks and leading effective mitigation strategies to de-risk the business ahead of go-live.

You will also bring excellent stakeholder management, influencing and communication skills, with the gravitas and seniority to engage effectively with ExCo-level Directors and senior business leaders. You should be confident challenging established thinking, managing resistance to change and building strong relationships across complex, international and highly matrixed organisations.

A recognised Change Management certification or formal Change Management training is essential for this role. Suitable certifications/training would include Prosci Change Management / ADKAR, APMG Change Management Foundation or Practitioner, CCMP (Certified Change Management Professional), Change Management Institute accreditation, or another recognised professional Change Management qualification/training programme. Prosci/ADKAR would be highly desirable, but equivalent recognised Change Management certification or training will be considered. APMG’s Change Management programme includes Foundation and Practitioner levels and is developed in partnership with the Change Management Institute.

The ideal candidate will therefore combine senior-level Change Leadership experience with deep retail and ERP transformation expertise, strong S/4HANA knowledge, proven international programme delivery and the ability to operate credibly at ExCo level. This is a high-profile transformation requiring someone who can provide strategic leadership while also maintaining a strong understanding of the operational and organisational impacts of change.