Interaction Designer (Ref: 21796)

Job summary

Job description

HM Courts and Tribunals Service

Job Title: Interaction Designer

Grade: SEO

Directorate: DTS

Location: National

Contract Type: Permanent

Working Pattern: Full-time/ Part-time/ Flexible Working

Successful applicants will be expected to be office based 3 days per week in any HMCTS Office (subject to business availability)

Introduction

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family courts and tribunals in England and Wales. Our roles support our service users and colleagues, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and want to make a difference in people’s lives in delivering justice. If you’re interested in developing a career with a real purpose, please apply.

GDD:

Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the User-Centered Design Job Family, and is an Interaction Designer role at Interaction Designer level.

Job Description

The Digital Delivery team at HMCTS is redesigning and rebuilding our Courts and Tribunal services around the needs of our users – ensuring our services are accessible, easy to use, digital (where necessary and appropriate) and well supported for all users.

Within Digital Delivery, the User-Centred Design team works with HMCTS projects and programmes to support our core design principle of being user-led in everything we do.

As an Interaction Designer, you’ll work closely in your team with service and content designers as well as user researchers and analysts to deliver accessible, inclusive, and user-centred services. You will be responsible for creating and maintaining prototypes. You will own the design of interactions within the service, ensuring their quality throughout a user’s journey and be experienced in using evidence, data and research to back up your decisions.

In this role you will

Your role as Interaction Designer will encompass several key responsibilities listed below (but not limited to):

• Be responsible for interaction quality as the interaction lead within your project or service, working within multidisciplinary teams.
• Identify and design the best way for users to interact with your service across different channels, devices, browsers, and technologies, making decisions based on insights from user research.
• Manage and mentor other interaction designers, sharing good practice to improve quality and consistency across services.
• Develop and contribute to interaction design strategies, including design systems, to help digital services meet both business and user needs.
• Be responsible for developing and maintaining suitable prototypes to test your designs with users.
• Initiate design improvements and influence decisions using data and evidence.
• Champion accessibility and inclusion, making sure designs meet WCAG 2.2 accessibility requirements.
• Scope, create and improve user-centred interactions based on user feedback, research and data.
• Engage with, and contribute to, the HMCTS and cross-government interaction design communities.

You’ll engage with frontline staff to understand pain points for our internal and external users, then design, test and iterate consistent ways to fix these issues. You’ll be expected to work in a fast-paced, evolving environment and use an iterative and flexible approach to enable rapid delivery.

You will also develop relationships with stakeholders including:

• Service teams
• Operational staff
• Policy teams
• Judicial representatives

You’ll be expected to build long-term strategic relationships with your stakeholders, influence their decisions, deal with challenging situations, and remove blockers, ensuring you support mutual needs and commitments while focusing on user needs.

You will also work with other teams regularly, including:

• User research and Performance Analysis
• Service and Content Design
• Insight
• Accessibility and Inclusion

You’ll be expected to collaborate with these teams to effectively advocate for users.

Essential skills

• Designing interactions for end-to-end services from concept to delivery, being responsible for the quality and accessibility of interactions.
• Using a variety of prototyping methods to test your design ideas and be able to prototype in code.
• Influencing decisions, dealing with challenging situations and removing blockers to make sure interactions are user-centred, usable and accessible.
• Applying design standards to your work and supporting other interaction designers to make sure design standards are met.
• Implementing interaction design strategies and evaluating their impact to make sure user needs and business objectives are met.
• Working in a fast-paced environment with tight deadlines.
• Making complex processes and services easy to understand and interact with.
• Building long-term, strategic stakeholder relationships.

The below criteria are desirable only. These will not be assessed throughout the recruitment process, but will be used in the event of tied scores between candidates

Desirable skills

• Are an active member of a design community, actively networking with others and contributing to ways of working and community activities such as design critiques.
• Are familiar with the criteria used in Government Digital Service or other digital service assessments.

Application process:

This role will be recruited using a combination of Government Digital and Data (GDD) Profession Capability Framework and Success Profiles Frameworks during the sift and interview process. Using GDD we will then determine if you will be paid an additional allowance, on top of your basic salary. This role is within the User-Centered Design Job Family, and is an Interaction Designer role at Interaction Designer level

Stage 1 - Sift:

To apply for this position, you must submit the following as part of your application:

• An anonymisedCV, setting out your career history, key responsibilities and achievements. Your CV will be assessed against the essential criteria outlined within the Essential Skills section of this advert.
• A Statement of Suitability 750 words which shouldgive us real life examples of how your skills and experience match those needed for this role. We recommend following the STAR

Should we receive a high volume of applications, a pre-sift may be conducted on the CV. Candidates who pass the pre-sift will be fully assessed on all the sift criteria.

P