Operational Support Officer

Our Values

In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.

Our Values are:

• Open and fair: We are fair, open, and transparent.
• Nurture and develop: We help and encourage everyone to be their best and do their best.
• Engage and empower: We talk and listen to others, working together as one.
• Create and innovate: We embrace new ways of working to continuously improve.
• Own and be accountable: We work together to deliver the best services for our residents.
• Value and respect: We put diversity and inclusion at the heart of all we do.

In our Professional Support Service, you'll play a vital role, supporting Children’s Services on an administrative basis. You'll contribute significantly to Children’s Services, ensuring positive outcomes for vulnerable children and families. Join our passionate and dedicated team, and together, let's make a meaningful impact on the lives of Coventry's children!

The post will be based in the Youth Offending Service.

You will promote a positive working culture where Children are at the heart of everything we do.

The Youth Offending Service is a rewarding and exciting area to work in; where you will be part of a close-knit team ensuring the child’s journey within Children’s Services is the best it can be.

What is the job role?

In this role you will be supporting Operational Managers, Case Managers and Support Officers with a whole range of tasks, including supporting with reports, minuting meetings, data entry and updating case management systems, and answering phone calls.

All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

Who are we looking for?

We are looking for someone who:

• Has a flexible/adaptable approach
• Is a self-starter
• Works as part of a team but also can work under their own initiative
• Has strong organisational skills and the initiative to prioritise their own workload
• Thrives in a busy and diverse environment
• Has great attention to detail along with excellent communication skills

The working hours are going to be:

Monday 9.00 am - 12.30 pm

Tuesday/Wednesday/Thursday - 8.30 am - 5.00 pm

Friday - 8.30 am - 4.30 pm

Does this sound like you? Then we want to hear from you!

If you would like an informal discussion about this role please feel free to contact Sue Mair – Operational Support Team Leader on [email removed] or [email removed]

If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.

Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

For full details on the application process please read the attached document on our jobs page labelled 'Coventry City Council Application Process'.

We recognise that you might use AI tools to help with your application. While these tools can be useful, please make sure that all information you provide about your experience, skills, and qualifications is accurate. What matters most to us is hearing about your experience and the achievements that truly reflect you!

Interview date: Week commencing 5/10/26

About Coventry

Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.

We are cutting-edge, challenging, youthful, vibrant and diverse.

At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.

To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.

If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies