Admin Officer

Admin Officer
Location: Greater London, SE1 1JD.
Working Days / Hours: 37 hours Monday - Friday
Working Pattern: 9am - 5pm
Pay Rate: £13.36 per hour

If you're someone who thrives on structure, accuracy, and helping people through difficult moments, this could be a rewarding role. Our Client is hiring for administrative support within the Probation Service-helping teams stay on track, cases stay organised, and people receive the right support through efficient processes and clear records.

What you'll be doing:
* Set up and maintain accurate people on probation and victim information on approved databases
* Support referrals and connections between offender management, victims, interventions, service providers and external agencies to improve outcomes, manage risk and reduce reoffending
* Prepare, maintain and collate case records, files and management information to required standards
* Receive and distribute information and communications via telephone, paper and email
* Provide cover for reception and telephone enquiry service
* Act as a single point of contact within the unit for specialist areas as required
* Make practical arrangements for the implementation of the Sentence Plan (appointments, directions etc.)
* Support enforcement administration where required, keeping appropriate records
* Organise availability of equipment, materials and facilities for case-related activities
* Report faulty equipment/materials and arrange replacement/repair where agreed
* Support meetings by organising agendas and distributing notes/minutes and action points
* Carry out safeguarding children duties in line with statutory responsibilities and agency policies
* Work in line with Health and Safety policies, undertake equipment tests as required, and contribute to pro-social modelling

What you'll bring:
* Commitment to equality and inclusion, and an understanding of how it connects to the work you do
* Strong verbal and written communication skills, with the confidence to deal fairly and firmly with a range of people (including those in crisis or exhibiting aggressive behaviour)
* Ability to work on own initiative, while supporting a quality service through continuous improvement
* Good keyboard and IT skills, with proficiency in MS Office Word and basic skills in Excel
* Confidence using databases and maintaining accurate information within required timescales
* A proactive, dependable approach-delivering at pace and making effective decisions

Additional information:

This role may involve some out-of-hours work.
You must adhere to policies for the sensitive/confidential information handled in the position.

All candidates are subject to security and identity checks prior to taking up post, and external candidates will complete 6 month's probation (internal candidates will be subject to probation if they have not already served one within HMPPS).

Ready to make a real difference through great administration and support? Apply now to be considered for this London-based opportunity with Our Client.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.