Apprentice IT Service Management Support Officer

Job summary

Are you looking to start a career in IT and gain valuable experience while working towards a recognised qualification? As an Apprentice IT Service Management Support Officer at HM Land Registry, you'll play an important role in supporting the delivery of IT services that help thousands of colleagues across the organisation.

This is an exciting opportunity to develop your skills in IT Service Management within a supportive and inclusive environment. You'll work alongside experienced professionals, gaining hands-on experience in service coordination, stakeholder engagement, reporting and process improvement while building the knowledge and skills needed for a successful career in technology and service management.

Job description

At HM Land Registry, our technology services are vital to the delivery of high-quality services for our customers and colleagues. We're looking for a motivated and enthusiastic Apprentice IT Service Management Support Officer to join our team and help support the effective delivery of IT Service Management (ITSM) activities.

In this role, you'll work with a wide range of stakeholders across Transformation and Technology, helping to coordinate activities, maintain important service information and support service improvement initiatives. You'll develop an understanding of IT Service Management processes and gain experience working with service delivery teams, business stakeholders and technical colleagues.

This apprenticeship offers a fantastic opportunity to learn while you work, develop valuable professional skills and contribute to services that support one of the largest government organisations in the UK. Whether you're beginning your career or looking for a new direction, you'll be supported every step of the way through training, mentoring and practical experience.

Main Duties

• Support IT Service Management colleagues and service stakeholders by coordinating meetings, workshops and stakeholder engagement activities.
• Maintain service documentation, records, action logs and governance information, ensuring information remains accurate, organised and up to date.
• Gather, update and maintain data used for service reporting, dashboards, stakeholder communications and governance reporting.
• Assist in producing accurate service information and reports within agreed timescales.
• Support service review activities, improvement initiatives and project work by tracking actions and maintaining relevant information.
• Help ensure service activities are delivered in line with agreed processes and governance requirements.
• Work collaboratively with Business Partners, Service Portfolio teams and wider IT colleagues to support the successful delivery of services.
• Build effective working relationships with stakeholders and colleagues across the organisation.
• Support a customer-focused approach to service management, ensuring customer needs are considered in all activities.
• Contribute to the continuous improvement of IT Service Management processes and ways of working.
• Assist with stakeholder communications and help ensure key information is shared effectively and on time.
• Develop knowledge of IT Service Management principles, tools and best practices throughout your apprenticeship.
• Demonstrate professionalism, integrity and a commitment to delivering excellent customer service in all interactions.

This role offers an excellent opportunity to gain practical experience, develop sought-after technology and service management skills, and build a successful career within HM Land Registry.

Person specification

To be successful in this role, you will need to demonstrate the following throughout the recruitment process.

Essential Technical Skills and Qualifications:

• Ability to attain Service Management qualifications – such as ITL4 Foundation.
• 5 GCSE's at grade C or grade 4 or above including Maths, English or equivalent.
• You will be a competent user of computer software packages including knowledge of MS Office and email.

Essential Experience:

• Proven experience of delivering a quality customer service in a fast-paced environment.
• Displays patience, provides tactful advice, especially under pressure and where there are competing demands.
• Effective communication skills, including the ability and flexibility to interact and build working relationships.
• Able to work flexibly, contribute positively to the team environment, work effectively with limited supervision

Behaviours

We'll assess you against these behaviours during the selection process:

• Working Together
• Developing Self and Others
• Managing a Quality Service
• Delivering at Pace

Benefits

Alongside your salary of £26,811, HM Land Registry contributes £7,767 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

#WeAreHMLR

At HM Land Registry our vision is a world leading property market as part of a thriving economy and a sustainable future. We are unique in terms of the economic and social impacts of our work, our ability to make a positive difference to the lives of our customers, our sense of mission, and our great people. They are the foundation of all we have achieved and all we aspire to in the future. We want our people to feel proud to work for HM Land Registry and able to fulfil their full potential.

We have a strong and positive culture, a commitment to inclusivity, an emphasis on continuous learning and development, and flexible ways of working. We offer competitive pay and annual leave, attractive pension options and a wide range of other benefits.

• We have integrity – we value honesty, trust and doing the right thing in the right way.
• We drive innovation – we are forward-thinking, embrace change and are continually improving our processes.
• We are professional – we value and grow our knowledge and professional expertise.
• We give assurance – we guarantee our services and provide confidence to the property market.

The HMLR Way – Our Shared Commitment

What you can expect from HMLR:

• Inclusive & Empowering: A positive, healthy environment where everyone feels valued and empowered to contribute
• High Performance: Access to tools, resources, and development opportunities within a supportive culture
• Value & Recognition: We value team and individual improvement, learning from setbacks as much as celebrating success
• Clarity & Transparency: Clear communication of our vision and priorities, so our direction and decisions are evident

You can find more information on our rewards package on our website.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subjec