Homeowner Coordinator - 8147

Title: Homeowner Coordinator

Contract Type: 12 Months FTC, Full Time, 35 Hours per week

Salary: £31,955 per annum (London weighted salary) or £27,796 per annum (Regional salary), dependant on experience.

Grade: 5

Reporting Office: London, Stratford or Manchester, Trafford

Persona: Agile Worker: 20% - 40% of contractual hours to be worked from reporting office/working location (hybrid working)

Closing Date: 14th September 2026

Interview Dates: 23rd September 2026 – In Person – Stratford Office.

Please click for role profile Homeowner Coordinator Role Profile.pdf

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

L&Q reserves the right to not progress applications for candidates who have had one unsuccessful application/interview process with L&Q for the same or similar role in the previous 12 months.

Join our Customer Services - Homeownership Team at L&Q:

We’re looking for acustomer-focused Homeowner Coordinator to support our Homeownership team withproviding a wide range of services — from assisting homeowners with sellingtheir homes, re-mortgaging, subletting to lease extensions, staircasing(purchasing further shares), home improvements, lease enquiries, completions& pre-sale enquiries.

In this fast-paced role, you’ll assist Officers and Management with varied tasks, ensuring smooth case progression and excellent customer communication. You’ll need strong administration and organisational skills, a proactive attitude, and the ability to manage multiple priorities. Experience in housing or a property sales environment is a plus.

If this sounds like you, we would love for you to apply!

Your impact in the role:

• Deliver knowledgeable, customer-first service to residents, new customers, third parties, and colleagues

• Support with case management by keeping customers and third parties up to date and assisting in progression of cases through fact-finding processes including sourcing and supplying information or document

• Manage incoming enquiries via phone and email, updating customer records accurately

• Support marketing efforts by preparing copy, collating imagery, and updating customer literature, websites, and property portals

• Build strong relationships internally and externally to ensure timely delivery of services.

What you'll bring:

• Proven track record in an administrative environment, with the ability to manage office processes in a fast-paced, target-driven setting

• Excellent customer service skills and with a passion for providing exceptional customer service

• Strong organisational skills, with keen attention to detail and ability to meet deadlines

• Proficiency in MS Office and ability to use business systems and office applications

• Excellent written and verbal communication skills

• Demonstrable collaboration and stakeholder management skills

If you require any reasonable adjustments at any stage during this process, including application stage, please email [email removed]

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Our purpose is simple – to provide social homes and landlord services that everyone can be proud of.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

People are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values, which outline our core expectations and should be demonstrated at all times, and all levels, when representing L&Q – click here to read more.

At L&Q, we know that diversity and inclusion make us stronger – and they’re at the heart of everything we do.

When we recruit, we look at what really matters: your skills, experience, and potential. We’re proud to be recognised for creating an inclusive workplace. We’re a Disability Confident Leader (Level 3) and we’ve introduced our own Recruitment Advocate scheme to make sure every step of our hiring process is fair, transparent, and consistent. It’s all part of our commitment to ending discrimination and making L&Q a place where everyone feels welcome. Find out more here.

Sustainability is also at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!