Office Administrator

Office Administrator
Assignment: Temporary to Permanent
Hours: Monday to Friday, 8:30am–5:00pm
Lunch: 30-minute unpaid lunch break
Pay Rate: £14.95 per hour
Location: On-site

About the Role
We are looking for a friendly, compassionate and adaptable Office Administrator to join a team on a temporary-to-permanent basis. The successful individual will be empathetic, and have a warm approach when speaking with the customers.

This is a varied role where no two days are necessarily the same. You will provide essential administrative and customer service support, helping to ensure prescriptions are processed efficiently and customers receive a friendly and professional service.

The role involves communicating with customers and healthcare professionals, and nurses. As you may be supporting vulnerable individuals, a warm, patient and sympathetic approach is essential.

Key Responsibilities
Processing and managing orders accurately and efficiently via email and over the phone
Handling incoming calls and responding to customer enquiries
Managing emails and correspondence using Outlook
Providing excellent customer service and administrative support
Liaising with healthcare professionals, and nurses regarding prescriptions
Requesting prescriptions when required
Completing prescription hand-cutting duties
Assisting colleagues with other tasks and duties as required
Adapting to changing priorities and supporting the wider team where needed

Skills & Experience
Previous customer service and/or administration experience is beneficial
Prescription endorsement experience would be beneficial but is not essential
Full training will be provided
Excellent communication and organisational skills
A warm, caring and sympathetic approach, particularly when dealing with vulnerable customers
Ability to work as part of a team and provide support where required
Flexible and adaptable approach, with the ability to respond to changing daily requirements
Good attention to detail and accuracy
Non-smoker

What We're Looking For
The successful candidate will be approachable, reliable and compassionate, with a genuine desire to provide a high level of service. You should be comfortable working in a busy environment where priorities can change throughout the day.