Leicester AO x1 HMCTS

Customer Service (AO - HMCTS)
Location: Leicester, LE1 6TR
Working Days / Hours:
Monday to Friday, 37 hours per week
Working Pattern:
Office based
Pay Rate:
£13.25 per hour
Level of Clearance Required:
Basic DBS
Length of Assignment:
6 months initially
Possibility of Extension:
Potentially
If you're someone who thrives on helping people through sensitive, high-importance processes, this is a rewarding opportunity to support the justice system with clarity, care and strong administration. Our Client is a reputed organisation seeking friendly, professional individuals to deliver effective customer service across a range of contact methods.
What you'll be doing:
* Undertaking administrative tasks to help prepare for, facilitate and conclude hearing-related activity
* Providing support and signposting to the right services through face-to-face engagement, telephone (incoming and outbound) and correspondence in different formats
* Using HMCTS service scripts and knowledge articles to give clear, consistent guidance-especially for users with specific or complex needs
* Following complaints policies and procedures, responding promptly to prevent escalation and updating OPTIC as required
* Processing operational support using standard operating procedures to meet performance targets and maintain service standards
* Handling case files with accurate data entry, secure information management and compliance with retention and data loss protocols
* Supporting jury service activity, including selection, deferral, reassignment and attendance tracking (including expenses and court fee processing)
* Assisting with listing and scheduling, supporting responsiveness to urgent matters, and adhering to listing policies
* Contributing to enforcement support (financial assessments, fine collection assistance, and basic statistical/financial reporting)
* Supporting health and safety operations (including PEEPs, facility checks, issue logging and key/safety governance under team leader guidance)
What you'll bring:
* Confidence communicating clearly and consistently with a wide range of people
* A calm, solutions-focused approach when responding to enquiries and supporting users through processes
* Strong administrative accuracy and an understanding of secure information handling
* The ability to work to procedures, meet targets and support operational service standards
* A risk-aware mindset, including knowing when to inform the Senior Person on Site (SPoS)
Additional information:
* You'll help manage parts of vacancy activity by validating the role and job specification with the client
Ready to make a real difference? Apply now to join Our Client in Leicester and bring your customer service, organisation and empathy to a meaningful role.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.