5303993 – Clerical Assistant – Grade 3 (Admin and Clerical)

Work Pattern: 22.20 hours a week (Mon – Fri)

PAYE Pay Rate: £13.45 per hour

Job Purpose

To provide efficient clerical and administrative support to the Transactional Services team, assisting with Housing Benefit, Council Tax, Council Tax Reduction, Free School Meals and Adult Social Care charging.

Key Responsibilities

• Process and update information on council systems.
• Scan, index and manage documents using document imaging systems.
• Process routine changes of circumstances and support claims processing.
• Provide administrative support for Housing Benefit and Council Tax assessments and billing.
• Respond to customer queries by telephone and correspondence.
• Liaise with internal teams and external organizations including Jobcentre Plus and the Pension Service.
• Maintain accurate records and input data into computer systems.
• Provide general clerical support across Transactional Services.

Requirements

• Good clerical/administrative experience.
• Strong computer and data-entry skills.
• Good communication and customer service skills.
• Ability to work independently and as part of a team.
• Experience within a local authority, Revenues & Benefits or Council Tax environment is desirable.
• Knowledge of Housing Benefit/Council Tax legislation and procedures is desirable.
• GCSEs including English and Maths, or equivalent.