Information Services Technician

Are you passionate about technology and looking to start or develop your career in IT support? We are seeking a motivated and enthusiastic Junior Information Services Technician to join our Information Services team.

This is an exciting opportunity to work in a fast-paced educational environment, supporting staff and students with their technology needs while gaining valuable experience across IT support, network administration, device deployment, and service desk operations.

As the first point of contact for IT support across the Academy, you will play a key role in ensuring our systems, devices, and digital learning technologies are running efficiently, helping to create an outstanding learning and working environment for all.

Reporting to the Senior Information Services Manager and working closely with the wider Information Services team, you will:

• Provide first-line IT support for staff and students via phone, email, and ticketing systems.
• Diagnose and resolve technical issues, escalating more complex incidents where required.
• Support the day-to-day running of the Academy's network and interactive learning technologies.
• Prepare, configure, and deploy PCs, laptops, and other equipment.
• Assist with repairs and maintenance of hardware.
• Create and manage user accounts, permissions, and access rights in line with Trust policies.
• Maintain accurate records of support requests, IT assets, and equipment inventories.
• Support network security, e-safety, and data protection initiatives.
• Ensure all IT support activities are delivered professionally, efficiently, and with excellent customer service.

We are looking for someone who:

• A genuine interest in IT and technology.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and customer service skills.
• Ability to explain technical concepts to a non-technical audience.
• Good organisational skills and attention to detail.
• Ability to work effectively as part of a team.
• Experience using Microsoft Windows and common business applications.
• A proactive and professional approach to supporting users.

• Experience working within an IT helpdesk or technical support environment.
• Knowledge of Active Directory, Microsoft 365, and networking fundamentals.
• Experience with hardware upgrades, device imaging, and deployments.
• Understanding of cyber security and e-safety principles.
• Experience working in an educational environment.