Principal Pensions Admin

Principal Pension Administrator

Edinburgh or Glasgow

Hybrid working (2 days in the office per week)

Flexible working between 7 am to 7 pm

£36,000 to £48,000

We are seeking a dynamic and detail-oriented Senior Pension Administrator for our client based in Edinburgh or Glasgow to join our team. In this vital role, you will oversee the administration of pension plans, ensuring accurate data management, compliance with regulatory standards, and seamless communication with plan members. Your expertise will help us deliver exceptional service to our clients and maintain the integrity of our pension operations. This position offers an exciting opportunity to lead complex pension processes while collaborating across departments to optimise efficiency and accuracy.

Duties

• Leading the day-to-day management of team workloads and workflows, ensuring resources are allocated effectively and work is planned around current and future priorities.
• Delivering a professional, high-quality service to clients and members in line with agreed timescales, procedures and service standards.
• Acting as a technical point of contact for complex work, process queries and non-standard cases, escalating issues where appropriate.
• Supporting workflow management through effective prioritisation and robust checking and review processes.
• Deputising for the Team Leader when required, providing guidance and support to ensure successful team delivery.
• Delegating work to support colleague development while maintaining quality and service standards.
• Supporting recruitment, induction, performance reviews and the ongoing development of team members.
• Preparing and presenting project, service and work-in-progress updates to clients, trustees and internal stakeholders.
• Monitoring commercial activity, including chargeability, time recording, invoicing and client cash flow.
• Identifying non-standard work and ensuring fee agreements are in place before work commences.
• Driving continuous improvement by enhancing processes, embedding best practice and identifying opportunities for automation.
• Maintaining clear procedures and working practices, ensuring these are consistently applied across the team.
• Ensuring complaints, errors and exceptions are identified, recorded and escalated promptly.
• Working collaboratively with the Team Leader and wider teams to promote effective communication, knowledge sharing and consistent service delivery.

Qualifications

• Degree-level education, or equivalent relevant experience.
• Proven experience in pensions administration, ideally across DB, DC and CARE pension arrangements, within a client and member-focused environment.
• Experience of team and workflow management, with a strong understanding of service quality standards.
• Experience of leading, motivating and developing colleagues.
• Excellent attention to detail, with strong analytical skills and the ability to deliver accurate work at pace.
• Up-to-date knowledge of pensions legislation, industry developments and best practice.
• Experience of delivering a high-quality service within a client-focused pensions environment.
• Strong planning, organisational and prioritisation skills, with the ability to manage competing demands, perform under pressure and delegate effectively.
• Knowledge of relevant regulatory requirements and procedures.
• Good understanding of Data Protection legislation, HMRC requirements, The Pensions Regulator and related regulatory developments.

Please note that all successful candidates will be subject to background checks, which include 5-year work references, criminal background checks and credit checks.

Interested? Get in touch with David Colquhoun at [email removed]

HRC Recruitment is an equal opportunities employer and all applications will be treated as such