Core Services Hub Officer

Job summary

Discover what it’s like to work in a compliance role that makes an impact. Could you help us shape a stronger, fairer future? Your next career move starts here.

HMRC’s Fraud Investigation Service (FIS) is responsible for the department’s civil and criminal investigations. Our investigation capability is fundamental to managing and reducing the tax gap, meeting HMRC’s strategic objectives and supporting the aims of a healthy tax system. It is also a key component of the compliance strategy, promoting compliance across the population and prompting behavioural change, preventing and responding to harmful attacks on the tax system and ensuring none are beyond our reach.

Investigation Services brings mainstream and highly specialist capabilities together to enhance and support the full range of criminal, civil and regulatory investigations into serious tax fraud and money laundering undertaken in FIS. This role in Investigation Services Core provides vital services to the full range of FIS investigations, helping HMRC tackle the many and pressing challenges that modern-day tax fraud presents.

Job description

Investigation Hub Officers will be responsible for delivering core services, covering a variety of activities and are part of every criminal and civil investigation carried out by HMRC.

It should be noted that a variety of services are offered to customers and staff are required to be able to work flexibly and on an ad-hoc basis.

There is an element of manual work included with the role, including manual handling, preparation of operational items, property exhibits, vehicle checks.

They will provide excellent service to a range of customers, supporting investigations through activities such as:

• Interrogating departmental systems, preparing standard intelligence packs and standardising and interpreting data.
• Procurement of essential items and management of associated budgets.
• Developing professional stakeholder relationships with investigators to support planning and delivery.
• Managing property and vehicles, as part of which you may be required to drive an official vehicle for reasons such as return of evidence, property retrieval or for vehicle maintenance / repairs. Liaison with the Fleet provider KINTO.
• Manage work allocations to ensure high quality, timely, delivery of essential services to support FIS investigations. Ensure that tasks undertaken are of the highest standard through quality assurance processes.
• Management of staff maybe required.
• Attendance on the Investigation Services Officer Training course is required, which may require travel with an overnight stay.
• Additional travel maybe required, alongside overnight stays.
• This is an office based role requiring a minimum of 60% office attendance.

Person specification

Deliver high quality, professional and accessible services, anticipating the needs of our investigations by:

• Performing tasks suitable to the Officer grade in line with the guidance provided.
• Assurance of operational assets, vehicles and Property Stores.
• Contributing to a supportive culture, that can realise the operational potential of your team to deliver against the Investigation Services SLAs and KPIs.
• Identifying, through conversations and outcomes of quality assurance processes, a need for skill and/or capabilities development and ensure these are communicated to your Higher Hub Officer (HO).
• Where required by guidance, performing the necessary task assurance to ensure the tasking output is fit for purpose and to the required standard.
• Showing good judgement and decision making skills, with the ability to work on your own initiative.
• Developing a professional relationship with local investigators, case teams, and other teams within IS and FIS.
• Working collaboratively with colleagues across FIS to build skills, capabilities, share best practice and deliver business objectives.
• Undertaking line management duties and completion of the Management Development Program as required.

Essential Criteria

• Strong interpersonal skills, with the ability to communicate clearly both written and verbally.
• An ability to pay particular attention to detail, to support and assure the work of others.
• Strong organisational skills.
• Applicants must have a good working knowledge of Microsoft Office O365 products, including Word and Excel.
• Ability to work independently and as part of a team.

Benefits

Alongside your salary of £31,096, HM Revenue and Customs contributes £9,008 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it’s really like to work for HMRChear from our insiders or visitThinking of joining the Civil Service.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Strengths and Experience.

How to Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history and previous skills a