Visitor Experience Officer

Lincolnshire Archives is seeking a confident, and enthusiastic individual to join our small, dedicated team. As a Visitor Experience Officer, you’ll be the welcoming face of our public search room, helping visitors explore Lincolnshire’s rich heritage through our exceptional research facilities.

This is a hands-on role where your passion for history and people will shine. You’ll assist visitors, support their research, and ensure every experience is warm, informative, and memorable.

Key responsibilities

• Provide a friendly and professional welcome to all visitors.
• Assist with enquiries and guide users through archival resources.
• Maintain a safe, clean, and engaging environment.
• Collaborate with colleagues to enhance the visitor journey.

About you

We’re looking for someone who:

• Has excellent customer service skills and a proactive attitude.
• Is passionate about history and heritage.
• Is organised, reliable, and a great team player.
• Has experience in a visitor-facing or heritage role (desirable).

If you would like an informal chat about the role then please contact Angie Clay on [email removed]

Closing date: 17/09/26.

Interviews: TBC

Due to recent changes in immigration law in the UK we are unable to offer skilled worker visa sponsorship for this role as it does not meet the requirements.

At Lincolnshire County Council, we believe our people are at the heart of everything we do. That’s why we offer a rewarding package designed to support your work–life balance, health and wellbeing, financial security, and career growth. Find out more about our offer to you in the attached brochure.

PLEASE NOTE: It is imperative that your personal statement clearly states why you have applied, how you meet the essential and desirable criteria for the role as set out in the Job Description (attached on LCC jobs Site) and what you feel you can bring to this role, the team and the wider County Council.

Please refer to our Job Information Pack here to support you in your application.

Please be advised that this position may be subject to a criminal record check.

On occasion we receive significantly more applications than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Please also note: once an application is submitted it is final and cannot be amended. If you withdraw your application, it cannot be reinstated and you will not be able to submit another application for that vacancy. If you have an issue with your submitted application, please contact [email removed].

We operate a talent pool scheme whereby candidates who are not successful on this occasion may be considered for a period of up to 3 months for equal positions.

Lincolnshire County Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.

A Smarter Working Employer

We have embraced new ways of working and hybrid working will be a feature of this role. You will be given a nominated contractual work base and you will be required to commute to this work base when necessary. Working arrangements regarding hybrid working will be discussed as part of the appointment process.

Our technology platform and equipment is very good enabling you to connect and collaborate remotely. We require that you have in place good connectivity, and we will discuss during the recruitment process if support with this is needed.

Fluency Duty

In accordance with Part 7 of the Immigration Act 2016 (Fluency Duty), the ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.

Our values – collaborative, adaptable, eco-conscious, supportive, and responsible – guide everything we do. We’re looking for candidates who share these values and bring them to life in their work, helping us build strong teams and make a real difference in the communities we serve.