TASSH Assistant

The starting salary for this position is £31,659 per annum based on a 36 hour working week.

We are excited to be recruiting Team Around the School Support Hub (TASSH) Assistants to provide dedicated customer support, data administration and routine performance information for Surrey's Team Around the School Support Hub, Experts at Hand and Placement Stability functions within the Early Intervention, Prevention and Support Service.

The role is based on a hybrid working model, combining home working, occasional office attendance and travel within the allocated locality and across Surrey as required.

Our Offer to You

• 26 days’ holiday, rising to 28 days after 2 years' service and 31 days after 5 years’ service plus bank holidays (pro-rated for part time opportunities)
• Option to buy up to 10 days of additional annual leave
• A generous local government salary related pension
• Up to 5 days of carer’s leave and 2 paid volunteering days per year
• Paternity, adoption and dependents leave
• An Employee Assistance Programme (EAP) to support health and wellbeing
• Learning and development hub where you can access a wealth of resources
• Wellbeing and lifestyle discounts including gym, travel, and shopping
• A chance to make a real difference to the lives of our residents

Are you highly organised, proactive and confident with information, systems and coordination?

Do you want to use your customer service, data and administration skills to help schools, settings and partners access timely, joined-up support for children and young people across Surrey?

If so, we would love to hear from you!

About the Team

The Team Around the School Support Hub sits within Surrey's Early Intervention, Prevention and Support Service. We work alongside schools, settings, families and partner agencies to strengthen inclusion, build capacity and provide support at the earliest opportunity.

Through Surrey’s developing Experts at Hand approach, we are enhancing Surrey's offer by creating stronger local connections around schools and settings. This enables timely support, coordinated responses and earlier intervention when needs emerge. Our focus is on helping children and young people access the right support at the right time by bringing together expertise, information and services around local communities.

As Surrey prepares for Local Government Reorganisation, this is an exciting opportunity to contribute to the development of integrated, locality-based services that will support future ways of working across the county.

About the Role

This is a fantastic opportunity to join an innovative and evolving service that is strengthening how support is coordinated around schools, settings, children, young people and families across Surrey. Working alongside TASSH Cluster Coordinators and wider Early Intervention colleagues, you will play an important role in keeping systems, information, meetings and partnership activity organised, accurate and connected.

As a TASSH Assistant, you will provide dedicated customer support, data administration, routine management information and coordination support across Surrey’s cluster model. Working closely with TASSH Cluster Coordinators and colleagues across Early Intervention and Prevention Services, you will play a key role in ensuring that systems, meetings, performance information, partnership activity and operational processes run smoothly and effectively.

In this varied role, your key responsibilities will include:

• Coordinating meetings, events and partnership activity
• Maintaining records, databases and tracking systems, and supporting referral and monitoring processes.
• Producing, maintaining and presenting routine management information and standard reports
• Supporting communication with schools, settings, partners and commissioned services
• Maintaining action logs, outcome records and evidence of service activity
• Acting as the first point of contact for routine enquiries and escalating more complex issues to senior colleagues when required
• Providing administrative and data support across the TAS SH, Experts at Hand and Placement Stability functions

This is an ideal opportunity for someone who enjoys bringing structure and organisation to complex environments, takes pride in delivering high-quality support and is motivated by helping colleagues and partners work effectively to achieve positive outcomes.

Your Application

In order to be considered for shortlisting, your application will clearly evidence the following skills and align with our behaviours:

• Experience of providing customer support, administration, coordination or data management in a busy service environment
• Highly organised and able to manage competing priorities
• Confident using Microsoft Office applications, including Excel, Word and Teams, to maintain information, prepare documents and support day-to-day coordination
• Experience of maintaining records, databases or tracking systems and can produce accurate information to support routine reporting
• Ability to work collaboratively with a wide range of professionals and partners

Experience within education, SEND, children's services, local government or another multi-agency environment would be advantageous, but we also welcome applications from candidates with strong transferable skills in business support, data administration, coordination, customer service and information management.

To apply, we request that you submit a CV and you will be asked the following 4 questions:

1. Please tell us about your experience of providing customer support, administration, coordination or data management in a busy service environment. How have you helped systems, meetings or processes run effectively?
2. This role involves maintaining records, tracking information and producing routine reports using tools such as Excel, Word and Teams. Please give an example of how you have used information or data accurately to support a team, service or decision-making process.
3. The TASSH Assistant will work with schools, settings, partner agencies and commissioned services. Please describe how you build positive working relationships and communicate clearly with a range of professionals or customers.
4. This role will involve handling sensitive and confidential information, managing competing priorities and escalating non-standard issues when needed. Please give an example of how you have managed a similar situation in a professional setting.

Before submitting your application, we recommend you read the job description & Our Life at Surrey handbook to get an insight into working at Surrey.

An enhanced DBS ‘Disclosure and Barring Service’ check for regulated activity (formerly known as CRB) and the Children’s and Adults’ Barred List checks will be required for this role.

Contact Us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

For an informal discussion about the role, please contact via MS Teams or email:

• East Contact – Donna Hardcastle at [email removed]