Administrator - Housing Allocations

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Job Title: Administrator - Housing Allocations   

Dept: Housing Options 

Contract type: Permanent  

Full Time - 37 hours per week  

Salary: Scale 5, SCP12 - SCP17 - £28,598 - £31,022 

(Starting salary dependent upon skills and qualifications, progression subject to satisfactory performance) 

Basic DBS required  

Hybrid: (Minimum 3 days office based) at Rochford offices - Launchpad, Airport Business Park, Rochford 

Closing Date for accepting applications: 13th September 2026 

Please note - If high number of applications received this vacancy will close early and initial shortlisting will take place. 

Interview date: To be confirmed 

Benefits:  Local Government Pension Scheme, generous annual leave, staff discounts 

Our culture and values:  

We like our staff to be proactive and innovative. Being customer focused and willing to maximise your potential at work are expected. We all work together to achieve the very best for our residents which sometimes means getting involved in projects and trying new tasks outside of your day to day  job role. We love our staff to suggest new ideas and to have enthusiasm to try out new experiences.    

About the role:  

We are seeking a proactive and detail-orientated person to join our Allocations service.  In this role, you will deliver an excellent customer-focused service, supporting the team.  Responsibilities will include managing housing register applications, liaising with internal departments and external agencies, providing accurate data inputting and reporting. This is a varied and rewarding role that requires strong organisational skills, attention to detail and a commitment to delivering high-quality services.  

About you: 

You will need to demonstrate the following:  

Excellent customer service skills with the ability to deliver a professional and empathic approach to both internal and external customers.  

Strong organisational and administrative skills, with experience in managing data input, maintaining accurate records and handling complex cases.  

Experience with databases, word, and excel. 

For an informal discussion/further information please call Kathryn Simpson on [phone removed]  

Rochford Council is committed to equal opportunities and welcomes applications from all sections of the community.  People with disabilities will be offered an interview where they meet the Essential Criteria on the Person Specification.