IT Technical Operations Manager (Data and Information)

Job summary

This role provides technical oversight across the full NS&I estate, with an extra focus on data and information across Retail, B2B and Corporate services. It ensures platforms, channels and live services are designed for robust availability, safety, performance and operational maturity, while holding suppliers to the required technical controls and standards.

The postholder is responsible for embedding data and information policies, standards and best practice within IT operations, ensuring that data managed, stored and transferred by suppliers is appropriately governed and controlled.

The role assures that the production estate is aligned to agreed designs and best practice, including architecture, data models and entity models, and that projects are transitioned into live service in line with NS&I policies, standards and intended business outcomesAs a senior technical specialist within the IT Services team, the IT Technical Operations Manager acts as the subject matter expert for data and information within live operations. The role provides technical challenge and guidance on change activity, continuous improvement and business-as-usual operations across the organisation, including identifying and managing legacy technical debt and producing change requests to support its remediation.

The postholder supports the Head of IT Services by strengthening technical oversight across the estate, with a strong focus on risk, audit and the safe introduction of ongoing and new changes into live operations. This includes reviewing service reporting, sharing technical insight and metrics, and improving the oversight process with key stakeholders.

The role also contributes to IT risk and audit management, including internal and external audit activity, ensuring agreed actions are completed to schedule. In addition, it provides expert advice and support across NS&I, suppliers and service teams to help maintain stable, reliable and continually improving IT services for customers and colleagues.

Working collaboratively across the agile IT Services function, the role supports service desk, operational and supplier teams by reviewing incidents, problems and changes from a technical perspective, helping ensure services are delivered in line with SLAs, contractual commitments and business needs.

Job description

Please see attached role profile for full details

Person specification

Please see attached role profile for full details

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Delivering at Pace
• Making Effective Decisions

We only ask for evidence of these behaviours on your application form:

• Communicating and Influencing
• Making Effective Decisions

Technical skills

We'll assess you against these technical skills during the selection process:

• Practical knowledge of cloud computing technologies and services across AWS and Azure platforms.Understanding of live IT operations within AWS and Azure environments, including service support, resilience and operational control.

Benefits

Alongside your salary of £54,000, National Savings and Investments contributes £15,643 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Some benefits of working at NS&I include:

• • Learning and development tailored to your role
  • An environment with flexible hybrid working options
  • 9-day fortnight scheme
  • A culture encouraging inclusion and diversity
  • A Civil Service pension with an average employer contribution of 28.97%
  • Generous annual leave – starting at 25 days, increasing to 30 days
  • Performance-related variable pay bonus
  • Enhanced maternity, paternity, adoption and shared parental leave

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

To apply, please click the link on this advert and follow the steps to complete the application form.

In your application you will be asked to provide the following

• An outline of your career history and qualifications with your key responsibilities and achievements.
• A 250 word personal statement on the key essential experience
  • Knowledge of cloud environments and their application in supporting live IT services.
  • Attention to detail and a high standard of accuracy.
  • Experience of identifying and managing technical risk, issues and service improvement activity.

• A 250 word statement for each selected behaviour at sift.
  • Please use examples from your experience and knowledge to demonstrate how you meet them addressing the essential criteria in the Person Specification. We would recommend using the STAR ‘situation, task, action, result’ method of giving examples.

• A 250 word statement for the selected technical skills.
  • Practical knowledge of cloud computing technologies and services across AWS and Azure platforms.
  • Understanding of live IT operations within AWS and Azure environments, including service support, resilience and operational control.

We will assess applications on your personal statement, behaviour and technical skill statements

In the event we receive a large number of applicants, applications will be sifted first on the Personal Statement. Only those that meet the minimum acceptable score for this criteria will qualify for the full sift and be considered for interview.

If shortlisted, you will be invited to attend a 1 hour panel interview via video call.

Interviews will take place on 7th & 8th October 2026

Right to Work

As part of our recruitment process NS&I will ask about your right to work status. Candidates must have the right to work in the UK and meet eligibility requirements to work within the UK Civil Service.

If applying for a role on a fixed-term contract, you must hold a valid visa that covers the full duration of the contract, or at a minimum, the majority of the term.

Please note we are currently unable to offer visa sponsorship, as a result candidates requiring sponsorship are not eligible to apply.

Security and Credit Checks

This role is subject to Baseline Personnel Security Standard and financial credit checks.

Reserve List

A reserve list may be held for a period of 12 months from which further appointments can be made.

Working for NS&I

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