Duty Manager

About the Company

Join a well-established and popular hospitality venue with a strong local following. The business offers a lively environment, quality food and beverage, and a genuine commitment to customer service. With a busy operation and experienced leadership team, this is an excellent opportunity to join a venue where no two shifts are the same.

About the Role

As Duty Manager, you will play a key role in the smooth running of the venue across day-to-day operations. You will lead the team during your shifts, maintain service standards, handle customer enquiries, support staff performance, and ensure compliance and safety requirements are met.

This is a hands-on leadership role where you'll be visible on the floor and expected to make confident decisions, particularly during busy service periods. You'll work closely with senior management to maintain operational standards and contribute to the ongoing success of the venue.

Your Skills and Experience

• Previous experience as a Duty Manager, Assistant Manager, Supervisor, or senior hospitality team member.
• Strong leadership skills with the confidence to take charge of a busy shift.
• Excellent customer service and communication skills with a professional approach.
• Sound understanding of liquor licensing, RSA, workplace health and safety, and venue compliance.
• Ability to remain calm, organised, and solutions-focused in a fast-paced environment.

Your Benefits and Rewards

• Competitive salary package based on experience.
• Join a busy and established Mackay venue with strong local trade.
• Genuine opportunity to progress your hospitality management career.
• Supportive leadership team and positive workplace culture.
• Enjoy the lifestyle and opportunities available in Mackay and regional Queensland.

To apply online, please click on the apply button.

Alternatively, for a confidential discussion please contact Isaac Gorton on [phone removed] or [email removed]

Seeking a job change?

When you fill out a confidential profile with Frontline Hospitality it goes to our team of experienced recruiters who will work with you to find your dream role.

Our unique system of recruitment means the whole team will be trying to find you the right job. Whether it is now or in the near future we will continue to match positions to suit your needs until we find you the perfect job!

Or just looking around?

We highly recommend that you call us even if you are not officially in the job market. Once we understand what you are looking for we keep you in the know, because no one knows Hospitality like us.

Also, the majority of positions we fill are done so without advertising! Existing Frontline Hospitality registered candidates often get the first look at new opportunities.

Did you know?

Frontline Hospitality has offices across Australia and not all of our roles are advertised on external job boards, so head to our website to view all of our available positions and apply for any roles of interest.

www.frontlinehospitality.com.au