Customer Care Coordinator

About the Role

We are seeking an organised and customer-focused Customer Care Coordinator to join an established residential construction business on a permanent, full-time basis.

This role is responsible for managing the front of house while overseeing the customer experience following the handover of new homes. You will coordinate post-handover communication, maintenance requests and the 90-day maintenance process, ensuring clients receive professional and timely service. This is a varied role suited to someone who enjoys building strong relationships, staying organised and taking ownership of customer outcomes.

Key Responsibilities

• Act as the first point of contact for clients following handover
• Coordinate the 90-day maintenance process, inspections and required trades
• Maintain regular communication with clients at key post-handover stages
• Track maintenance requests and follow up to ensure timely completion
• Liaise with construction teams, trades, suppliers and contractors to resolve issues
• Maintain accurate client records, documentation and maintenance updates
• Coordinate weekly maintenance meetings and update relevant systems
• Manage reception, incoming calls, visitors, deliveries and general office administration
• Prepare handover folders, client gifts and documentation
• Maintain office records, databases, keys and vehicle documentation
• Assist with meetings, events, toolbox talks and other office activities
• Complete general administrative and ad hoc duties as required

Skills & Experience

• Minimum 5 years' experience in reception and administration
• Previous customer service experience
• Strong organisational and time management skills
• Excellent verbal, written and interpersonal communication
• High attention to detail and a proactive approach
• Confident using Microsoft Office and/or Google Suite
• Strong problem-solving skills and initiative
• Professional presentation and a customer-focused approach
• Ability to work independently and as part of a team
• Current NSW Class C Driver Licence and access to a reliable vehicle
• Cert IV in Administration, Customer Service or a related qualification is desirable

Benefits

• Permanent full-time position
• Join an established residential construction business
• Varied role with a strong focus on customer relationships
• Supportive and professional working environment
• Monday to Friday, 38-hour working week
• Opportunity to work closely with an experienced construction and management team

About the Company

Our client is an established residential construction business with a strong reputation for quality homes and customer service.

The team is committed to delivering a positive client experience throughout the building journey, including providing ongoing support following handover.

To apply online, please click on the apply button.

Alternatively, for a confidential discussion, please contact Brooke Maloney at Frontline Construction on
[phone removed] or via [email removed], otherwise please check out our website for other available positions.

www.frontlineconstruction.com.au

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