Senior Staff Technical Product Owner - FinOps Data Platform & Engineering

Team Join the FinOps Platform Engineering organization within Global Cloud Services (GCS), the team that builds ServiceNow’s internal FinOps Control Tower for cloud cost governance, financial accountability, and unit economics across our multi-cloud estate (AWS, Azure, and GCP). Our organization is structured around three core teams: a Data Engineering and Data Lake team that builds the ELT pipelines landing data into our Iceberg lakehouse and owns data governance; a Platform Services team that operates our open-source platform stack (Trino, Lightdash, Coder, Jupyter, Redash, Hive Metastore/Nessie); and an Analytics Engineering team that builds the dbt data models and supports analysts creating dashboards and data apps. This role supports the first two of those teams. You will be the product voice for the data engineering and platform services workstreams, working as a collaborative peer alongside the engineering leaders who own execution. Role As Senior Staff Technical Product Owner for FinOps Data Platform & Engineering, you own the product direction for both the data lake and ELT pipeline capabilities and the platform services that data engineers and analysts build on every day. You are the connective tissue between what the organization needs from its data foundation and what the engineering teams build. This is a hands-on technical product role embedded in engineering. You will own the backlogs for two teams, translate requirements from internal users and FinOps stakeholders into concrete specifications, sequence the roadmap, and drive adoption. You will not manage people directly. You lead through influence, deep technical judgment, and close partnership with the engineering managers and senior engineers who own delivery. Your stakeholders span both directions. Inward, you serve the data engineers, platform engineers, and analytics engineers who use the pipelines and platforms daily. Outward, you serve the FinOps practitioners, finance leaders, and capacity planners who depend on data landing reliably and platforms being available when they need them. A defining part of the mandate is developer experience. The people building on this platform (data engineers using Coder workspaces, writing dbt models, running notebooks, querying Trino) are your users too. You will advocate for improvements to their workflows and partner with the platform services manager to make those improvements real. You will also translate data governance requirements from compliance, security, and enterprise governance teams into actionable engineering work. You will not define governance policy, but you will ensure the platform and pipelines implement it correctly and completely. The broader organization is migrating off Cloudera onto the modern lakehouse. You will partner closely with the Data Engineering team on this effort, jointly owning the sequencing of workload migration, defining readiness criteria for each wave, and coordinating stakeholder communication. The Principal Engineer leads the overall migration architecture, but you and the Data Engineering lead will drive the day-to-day prioritization and execution planning together. What you get to do in this role: Product Vision & Roadmap Own the product vision and roadmap for FinOps data engineering (ELT pipelines, data lake, source onboarding) and platform services (Trino, Coder, Lightdash, Jupyter, Redash, Nessie). Define what “production-ready” means for data pipelines and platform services. Establish SLAs for data freshness, pipeline reliability, and platform availability, and use them to steer prioritization. Sequence the roadmap across both teams so that platform capabilities land ahead of the pipeline and analytics work that depends on them. Gate roadmap phases on clear readiness criteria rather than arbitrary timelines. Ensure each phase builds on a proven foundation. Data Engineering & Pipeline Product Own requirements and prioritization for ELT pipeline development. Define which sources to onboard, in what order, and what the acceptance criteria are for each. Specify the data contracts, quality expectations, and freshness SLAs for each pipeline, translating business needs into work the data engineering team can build and validate against. Drive source onboarding to be fast and repeatable. Work with data engineers to templatize and automate the path from raw source to governed lakehouse table. Translate data governance requirements (data classification, access control policies, lineage, retention) into concrete engineering specifications and acceptance criteria. Ensure pipeline reliability is measurable and improving. Define the metrics, track them, and use them to prioritize investment in reliability over new features when needed. Platform Services Product Own requirements and prioritization for platform services alongside the platform services manager. Bring the user and stakeholder perspective; partner on feasibility and sequencing. Define adoption and satisf…