Family Support Worker

Job Title: Family Support Worker - Family Contact & Supervision

Location: Cardiff, South Wales

Pay: £16.00 to £20.00 per hour (Weekly Pay plus Holiday Pay)

Job Type: Flexible Temporary & Block Bookings

The Perks

• Competitive Pay: Earn £16.00 to £20.00 per hour with reliable weekly PAYE payments.
• Referral Bonus: Receive £300 for every social care professional you refer to us.
• Wider Opportunities: Gain direct access to local shifts through our strong links with UK Local Authorities.
• Full Flexibility: Control your own rota by selecting contact sessions that fit your schedule.
• Enhanced Crisis Rates: Access higher pay rates for urgent, high-priority family intervention requests.

For children navigating family separation, court proceedings, or local authority involvement, supervised contact can feel daunting. They need a calm, observant, and compassionate professional to ensure every family interaction takes place in a safe, structured, and positive environment.

Randstad Care is expanding its dedicated family support team across Caerphilly and the wider South Wales region. We are seeking proactive Family Support Workers to supervise family visits, facilitate positive contact sessions, and safeguard children during critical family transitions.

How You'll Create Impact

• Supervise & Support: Facilitate and observe contact sessions between children and their birth families, ensuring emotional and physical safety at all times.
• De-escalate Challenges: Confidently handle tense family dynamics, maintaining a neutral, non-judgemental presence and stepping in if risk arises.
• Maintain Detailed Logs: Record accurate, objective, and clear observational reports following each session to support Social Services and court proceedings.

What You'll Need to Succeed

• Relevant Experience: At least 6 months of verifiable UK experience supporting children, families, or youth in a community or social care setting.
• Core Competencies: High emotional intelligence, strict neutrality, solid child protection knowledge, and a strong understanding of trauma-informed practice.
• Transport: A valid UK driving license and access to your own vehicle to transport children or travel between contact centres and family homes.

Randstad Care Rewards

Know someone who would be a great fit? Recommend a colleague or friend, and once they complete their qualifying hours, you'll earn a £300 Love2Shop voucher. There is no limit to how many referrals you can make.

Apply Today

Take the next step in your family support career by submitting your CV. Join Randstad Care to help safeguard children and promote positive family interactions across Cardiff. Apply now, and a member of our team will be in touch tomorrow.

Randstad Care acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Care is an equal opportunities employer and decisions are made on merits alone.

Did you know that Randstad Care have been awarded a place on the National Clinical Staffing Framework for the NHS? This means we will be able to bring you more opportunities within nursing & midwifery and clinical staffing.

experience

Children services

skills

be able to manage challenging situations