ServiceNow Developer

Job summary

We are MHCLG

Here at the Ministry of Housing, Communities and Local Government (MHCLG), we work on things that make a real difference to people’s lives. Whether through the homes we live in, the work of local councils, or the communities we are all part of, our work is at the top of the political agenda.

MHCLG is strengthening its internal Software-as-a-Service (SaaS) capability to build sustainable ownership of strategic digital platforms, reduce reliance on external suppliers and improve service governance, assurance and value realisation. ServiceNow is a critical enterprise platform supporting IT Service Management, service operations, digital workflows, configuration management, service request fulfilment, automation and future service transformation initiatives across the department. The ServiceNow Developer will provide senior hands-on technical capability for the ServiceNow platform.

The postholder will design, build, test, integrate, support and improve ServiceNow solutions, working closely with the ServiceNow Product Owner, SaaS Operations, Service Management, suppliers and business stakeholders. This role is intended to build internal capability during transition from supplier-led development towards a more sustainable in-house ServiceNow engineering model. It combines senior software development capability with application support, platform management, DevOps and ITIL-aligned service management awareness.

This role will play a key part in establishing MHCLG's long-term internal ServiceNow engineering capability, supporting knowledge transfer from suppliers, and helping build a sustainable in-house capability for platform development, automation, and continual service improvement.

Find out more about our Digital teams and what they are working on through our MHCLG Digital blog. Please note that MHCLG do not offer visa sponsorship and applicants will need a valid visa for the duration of your employment.

Job description

As a ServiceNow Developer, you’ll: -

• Develop, configure, support and maintain ServiceNow capabilities that meet user needs, service outcomes, departmental priorities and service management requirements
• Plan and lead development of ServiceNow enhancements, features, defect resolution and technical improvements across the platform.
• Design, build, test and document ServiceNow solutions, including workflows, integrations, catalogues, dashboards, automation and platform configuration
• Work with Product Owners, Business Analysts, Service Managers and stakeholders to translate business requirements into secure, maintainable and supportable technical solutions
• Develop and improve ServiceNow ITSM capabilities, including Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalogue and related service workflows.
• Operate and support live ServiceNow services, including fault diagnosis, defect resolution, upgrades, integrations and platform stability improvements
• Apply modern development standards and ServiceNow best practice, including secure coding, testing, release management, documentation, configuration control and technical debt reduction
• Provide technical leadership, mentoring and knowledge transfer across internal teams and suppliers, helping grow MHCLG’s internal ServiceNow capability.

Person specification

As a ServiceNow Developer, you’ll have:

• Proven experience as a Developer, Senior Developer, Application Engineer or Technical Specialist working with ServiceNow or comparable enterprise SaaS platforms
• Experience developing, configuring, supporting and maintaining applications or platform services within a live operational environment
• Experience of JavaScript and ServiceNow development, including client scripts, business rules, UI policies, workflow automation, API development, systems integration and technical documentation
• Strong understanding of Agile delivery, software development lifecycle practices, testing, release management and controlled deployment approaches
• Ability to analyse requirements, design practical technical solutions and deliver secure, maintainable and supportable platform changes
• Experience diagnosing, troubleshooting and resolving application-related incidents, defects and root causes, including improvements to reliability and operational supportability
• Understanding of secure software development practices, information security principles, service resilience, automation and maintainability
• Strong communication, stakeholder engagement and mentoring skills, with the ability to work across product, service management, operations, technical and supplier teams.

Desirable ServiceNow certifications:

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)

Desirable ServiceNow-specific capabilities:

• Flow Designer
• Integration Hub
• Additional modules such as HRSD, CSM, SPM or IRM

Benefits

Alongside your salary of £44,004, Ministry of Housing, Communities and Local Government contributes £12,747 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• At MHCLG we offer many benefits that range from tailored career pathways and flexible working to MyLifestyle Childcare Voucher and Cycle to Work Schemes. For more information, please click here.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Application and Selection
The application process will be split into 2 stages, testing the following Success Profiles:

Behaviours , Experience , Technical

Please ensure your CV does not contain any personally identifiable information.

Note: We do not consider direct CV applications. All applications must be submitted via the provided application link.

Important: Your CV and Cover Letter must be merged into a single document before uploading.