Digital Trainer

Job summary

From healthcare to artificial intelligence, energy to national security, we provide legal advice to government departments on nation-changing subjects.

At Government Legal Department we have a vital, single-minded purpose: to help the Government govern well within the rule of law. This is complemented by our exciting vision to be an outstanding legal organisation, committed to the highest standards of service and professionalism and a brilliant place to work where we can all thrive and fulfill our potential.

Our work touches almost every aspect of public life. We are the largest provider of legal services across government, working on high profile matters.

Our respected professionals are involved in everything from regulation and litigation to advice on drafting legislation. They provide expertise to the full range of government departments. We are at the heart of delivering the government’s priorities and our success depends on our people.

GLD is a non-ministerial government department headed by the Treasury Solicitor, our Permanent Secretary, and employs nearly 4000 people, including nearly 3000 legal professionals. We have offices nationwide, in Bristol, Leeds, inner and outer London and Manchester. Our lawyers can also be located within other departments and overseas.

GLD also depends on a range of cross-functional professionals to provide our corporate services. There are nearly 1000 colleagues playing an essential part in helping GLD to achieve its purpose and truly deliver much more than law.

This is an exciting time to join GLD, with cutting edge legal work on global issues and a transformation agenda which is ensuring the Department exemplifies the Modern Civil Service.

To find out more about what we do you can view our introductory film. On our website you can hear from team members, find out how to apply and learn about the benefits of working for GLD. You can also read more about the future vision for GLD in our GLD Strategy 2024 – 2027.

Job description

About the Digital, Data & Cyber Team

The Digital, Data and Cyber Team is transforming the way GLD works through modern technology, data and digital services.

We are building a modern digital workplace that empowers our people, strengthens collaboration and enables the organisation to operate efficiently, securely and sustainably.

Through agile delivery and user-centred approaches, we design and deliver products and services in partnership with the people who use them, ensuring solutions meet real needs and deliver lasting value.

As part of the wider Government Digital and Data profession, we play a key role in transforming how government operates, enabling better outcomes for colleagues, stakeholders and the public we serve.

The Role

This is an exciting and continually evolving role that offers a wide range of learning and development opportunities. You'll join a friendly and supportive team within the Digital, Data and Cyber Directorate, helping colleagues across the Government Legal Department make the most of digital tools, systems and technologies.

As a Digital Trainer, you will play an important role in developing and delivering engaging learning solutions, working closely with colleagues across the business to continuously improve training and learning resources that build digital confidence and capability.

Key Responsibilities:

• Deliver engaging training sessions to colleagues across GLD, both virtually and in person.
• Support the adoption of new systems, technologies and digital initiatives by providing effective training and change support. For example, supporting the rollout and adoption of GLD's new Case Management System.
• Work closely with the Digital Training Operations Manager to ensure the training curriculum remains accurate, relevant and fit for purpose.
• Support the administration of the training function, including responding to training requests, scheduling events, updating the intranet, managing course bookings and maintaining attendance records.
• Maintain and develop knowledge of digital technologies, particularly Microsoft 365, and proactively support colleagues through system updates, enhancements and new ways of working.
• Build and maintain strong customer relationships, using feedback and training data to continually evaluate and improve the quality and effectiveness of learning solutions
• Assist with testing and evaluating new technologies and digital services to understand user impact and identify learning requirements.
• Assist in the creation and maintenance of our multimedia learning offering. This will involve using tools such as Camtasia for video creation
• Work collaboratively with stakeholders across the organisation to understand learning needs and recommend suitable learning solutions.
• Design, develop and maintain a range of learning materials, guidance and support resources to meet evolving business requirements.

Person specification

Behaviours

Below are details of the Success Profiles that make up this role. Demonstrating all the behaviours listed below is essential at either application or interview. You can read more about Success Profiles and how they are used as an assessment method before completing your application.

We'll assess you against these behaviours during the selection process:

• Changing and improving
• Developing self and others

Key Skills & Experience

Essential – must be demonstrated at application and interview

• Delivering training in both virtual and face-to-face environments.
• Creating learning and support materials for a range of audiences.
• Using digital tools to manage work and support colleagues effectively.
• Working with stakeholders across a range of grades and professions.
• Evaluating feedback and using insight to improve training, guidance or learning resources.

Desirable

Desirable criteria will be used when there is a need to distinguish between candidates who are closely tied or the same after the initial consideration of essential criteria, at sift and interview.

• Creating instructional video content and written guidance.
• Delivering training on digital technologies such as Microsoft 365, Teams, SharePoint or similar business systems.

Technical Professional Skills

Essential – must be demonstrated at application and interview

• Good knowledge of cloud-based storage and collaboration platforms, such as SharePoint, OneDrive or equivalent systems.
• Ability to use a range of digital tools to support training delivery, learning design and collaboration.
• Good working knowledge of Microsoft 365 applications and services.

Desirable

Desirable criteria will be used when there is a need to distinguish between candidates who are closely tied or th