Admin Officer

Customer Service (Hearing & Operational Support) - Admin Officer
Location: Liverpool
Monday - Friday Full time
Pay Rate - £12.86ph

If you're someone who enjoys helping people through complex situations with empathy, clarity and pace, this is a fantastic opportunity to support day-to-day services in a busy, purpose-led environment. Our Client is a reputed employer looking for customer-focused professionals to deliver excellent service across multiple contact channels, while keeping administrative processes running smoothly.
What you'll be doing:
* Undertaking administrative tasks to prepare for, facilitate, and support hearing activity
* Supporting users and stakeholders via face-to-face engagement, incoming/outbound telephone contact, and responding to correspondence in a range of formats
* Using HMCTS service scripts and knowledge articles to signpost users to the right support and provide clear, consistent information-especially for users with specific or complex needs
* Following complaints policies and procedures, responding promptly to prevent escalation, and updating OPTIC as required
* Handling administrative casework with accurate data entry, secure information management, and compliance with retention and data loss protocols
* Managing jury service tasks such as selection, deferral, reassignment and attendance tracking, alongside processing related expenses and court fees
* Assisting with listing and scheduling, supporting urgent matters and adhering to listing policies
* Providing operational support including judicial business admin (e.g., diary coordination) as locally required
* Supporting enforcement procedures, including financial assessments, fine collection support, and producing basic statistical/financial reports
* Contributing to health and safety operations such as PEEPs, facility checks, issue logging, and key/safety governance under team leader guidance
What you'll bring:
* Confident customer service skills with the ability to communicate clearly and consistently
* A calm, helpful approach when dealing with sensitive queries and potentially complex needs
* Strong attention to detail to ensure accurate records and compliant information handling
* The ability to follow standard operating procedures and meet performance targets
* A proactive mindset to identify risks and respond immediately, escalating to the Senior Person on Site (SPoS) when needed
Additional information:
* You'll be expected to process work efficiently, maintain operational standards, and support performance through responsible administrative delivery
Ready to make a real difference? Apply now to join Our Client in Liverpool and bring your customer service skills to a role with impact, variety and real purpose.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.