Service Charge / Section 20 Consultation Officer

About this job

Are you ready to take on a pivotal role in our team? We are seeking an enthusiastic and experienced Service Charge and Section 20 Consultation Officer to join our Sales and Leasehold Management Team. In this permanent position, you’ll assist the Sales and Leasehold Management Team in providing comprehensive financial information, maintaining accurate records, and ensuring precise calculation and billing for service charge estimates and actuals and major work bills.
What You’ll Do

In this varied role, no two days are ever the same. You will play a key role to ensure that LBBD maximises its income through service charge consultation, enabling the business to effectively meet legal requirements, including communication with customers and key stakeholders, both internally and externally.

Why You’ll Love It

This is a customer-focused role where you’ll deliver professional service aligned with our DRIVE values, contributing to service improvements and enhancing the customer journey. The job is challenging, requiring quick thinking and the ability to prioritise tasks to meet both statutory and corporate deadlines. You’ll thrive in a supportive team environment where your contributions make a real difference.

Special requirements for this post

• Knowledge and Experience in Leasehold Management and the Regulatory and Legal Framework surrounding Section 20 Consultation and Service Charges.

• Reliable Internet Connection: The role is hybrid working.

About you

• Organised: You can prioritise work according to statutory and corporate timescales.

• Detail-Oriented: You have a keen eye for detail and can understand complex documents.

• Team Player: You support colleagues and seek ways to enhance the service.

• Customer Service Pro: You take responsibility and provide excellent customer service.

About us

The London Borough of Barking and Dagenham is in the midst of a major regeneration programme, set to build over 50,000 new homes and create around 20,000 new jobs in the next 20 years. Our vision for Barking Town Centre is to create a vibrant, inclusive space where people can live, work, learn, socialise, shop, eat, and relax.

HEC is also focused on enhancing how we interact with residents, making continuous improvements to our already excellent services. Our DRIVE values guide us in improving the borough and ensuring we always do our best for our residents.
Join Us

Change can be daunting, but it’s also exciting. Be part of an organisation where your in put can make a real difference. Are you ready to take on the challenge and join us on our journey?