Regulatory Assistant

Job summary

The role:

To provide support to the regulatory teams responsible for compliance, enforcement and licensing functions of the GB Gambling regulator.

This role will include providing administrative support to the team with assessment, licence maintenance and enforcement activity.

The role will include conducting desktop reviews of key information received about individuals and businesses licensed by us and third parties linked to gambling activity or regulation.

The role will include contacting external parties via telephone, media conferencing technology and written communication.

You will need to be a highly organised individual with the ability to multitask and manage your own workload whilst working to deadlines. You will be able to quickly adapt and prioritise given the varied workload. You will need to have excellent communication skills, be a confident team player and have an eye for detail.

You will need to always safeguard confidentiality as you will have access to highly confidential and sensitive information. You will also be responsible for facilitating and supporting case teams in progressing multiple cases to the required standard and deadlines.

The team:

Working for our Compliance Team means translating regulation into action and making sure the industry understands and adheres to the legislation set out to protect the public’s interest. You will help lead the team responsible for measuring licensees against the requirements of holding a GB gambling licence, develop and contribute to raising standards initiatives, and work to ensure consumers are protected from gambling harm.

Job description

Your responsibilities:

• Conducting assessment activities to ensure Licensees are compliant with the conditions of their licence.
• Conducting assessment activities to ensure applicants are suitable to be licensed for gambling activities.
• Providing support to colleagues conducting complex compliance activities.
• Escalating matters of non-compliance/ illegal activities with clear recommendations.
• Reviewing data/ intelligence to identify risk or non-compliance.
• Gathering evidence and making enquiries around any illegal gambling activity.
• Report writing to support decisions on regulatory/ criminal cases.
• Coordinating and assisting in the delivery of regulatory and criminal cases.
• Prepare files for regulatory panels, criminal cases and Commissioner steers.
• Recording information and activities within our case management systems to the required standard and deadlines.
• Drafting and sending correspondence, reports and updates.
• Acting as a first point of contact for licensees and eternal stakeholders
• Arranging and attending meetings and interviews, making notes and providing general support for internal or external meetings.
• Safeguard confidentiality at all times due to access to highly confidential and sensitive information.
• Gaining and maintaining knowledge around our approach to regulation and having a general knowledge of the Gambling Act 2005 and the licence Conditions and codes of practice applicable to our Licensees.
• Gaining and maintaining knowledge around the Commission’s policies and procedures.
• Any other tasks appropriate to your role.

Holders of this role will be prohibited from participating in any National lottery products or services.

Person specification

What we’re looking for:

Essential criteria:

• Strong organisational, planning and prioritisation skills so that work can be delivered to deadlines and targets met.
• A good working knowledge of Word, Excel, Outlook and using databases.
• Strong written and communication skills especially an ability to review and summarise information / documents
• Ability to work collaboratively when required but also able to progress allocated tasks with minimal supervision.

Desirable criteria:

• Knowledge of the Gambling Act 2005
• Knowledge of the Licence conditions and codes of practice
• Knowledge of the Gambling sector
• Experience of working within a regulatory environment
• Experience of handling intelligence and evidence
• Experience of supporting or conducting criminal or regulatory investigations
• Experience of working in a fast-paced operations function.

Benefits

Alongside your salary of £27,000, Gambling Commission contributes £7,821 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Our offer to you:

• Civil Service Pension, with 28.97% employer contribution. Click for more information
• 26 days’ holiday, rising to 29 days after two years’ service (pro rata)
• Holiday purchase scheme (option to buy up to five extra days annual leave)
• Flexible working & family friendly policies, including the option of compressed hours
• Ergonomic, fully accessible office, very close to Birmingham New Street Station
• Open, collaborative and people focused culture
• Recognised by the Sunday Times Best Places to Work awards 2026.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Your application:

We value diversity in our workplace and are committed to a culture where each individual is engaged and feels that their contribution is valued and respected. We welcome all applications from candidates who meet the minimum requirements for the role.

To apply for this position, please see the Gambling Commission careers website.

The Gambling Commission have an anonymised recruitment process, so you should not attach a CV to your application. Instead, application questions will ask you to evidence how your personal skills, qualities and experience match the essential criteria for the role.

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be declined. Please see our