Product Specialist - Theory Test Content

Job summary

Can you develop and maintain high-quality test content, using data and insight to identify trends and drive continuous improvement?

Have you worked collaboratively with a range of stakeholders to deliver user-focused services that meet organisational standards?

Do you have the ability to analyse performance data, support accessibility needs, and communicate information clearly and effectively?

If so, we’d love to hear from you!

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at DVSA.

Job description

Join the Theory Test team as a Product Specialist, shaping high-quality test content that meets DVSA standards and customer needs. You will develop and review multiple-choice questions and visual materials, analyse performance data to drive improvements, and collaborate with internal and external stakeholders. The role includes supporting accessible testing, overseeing language modification services, and preparing content for delivery. You’ll use data and clear writing skills to enhance products, with training provided and opportunities to influence future test design.

Your responsibilities will include, but aren’t limited to:

1. Create and improve theory test products, from the idea stage through to implementation
2. Schedule and publish content updates, informing stakeholders and monitoring performance following publish
3. Ensure translations and voiceovers are ordered, checked for accuracy and uploaded to the content management system
4. Analyse product data to understand the impact of any changes. Use this information to create recommendations, proposals and options for review
5. Maintain quality standards for content to ensure it is accessible for a wide audience. This includes having an awareness of BSL requirements and using Plain English to write clearly for content and communications
6. Participate in and present theory test content work in meetings that may include senior managers from internal and external stakeholder groups. Represent at events as a subject matter expert
7. Foster good communication and teamwork by responding politely and promptly to questions and requests from internal and external customers
8. Act as a language modifier for customers in the test centre who require additional adjustments to access the theory test

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

Required experience:

To be successful in this role you will need to have the following experience:

1. Intermediate MS Excel skills and knowledge, for example use of formulas, pivot tables and charts.
2. Ability to write clearly to improve accessibility for your target audience.
3. Some knowledge of the Theory Test Service products and required capabilities.
4. An understanding of the principles of Plain English and how to apply them.
5. Experience of working within a service environment

Additional Information

Hold or be willing to achieve a certificate in Language Modification Accredited Training

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 22.2 hours per week.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

Occasional travel to other offices will be required, which may involve overnight stays.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

Licences

Full UK Drivers Licence

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Making Effective Decisions
• Communicating and Influencing
• Managing a Quality Service

Benefits

Alongside your salary of £35,663, Driver and Vehicle Standards Agency contributes £10,331 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s