ICT Support Analyst - Manchester

Job summary

The SIA is an executive non-departmental public body sponsored by the Home Office, set up in 2004 to regulate certain activities in the private security industry. Currently, we employ nearly 400 members of staff. We are operationally independent of government.

We are now preparing to take on new responsibilities as the regulator of Martyn’s Law - named after Martyn Hett, one of the 22 people who tragically died on 22 May 2017 in the terrorist attack on Manchester Arena. Martyn’s Law, introduced by the Terrorism (Protection of Premises) Act 2025, is intended to improve protective security and preparedness at premises and events across the UK.

The new Act will require premises in scope to be prepared to keep people safe in the event of an attack. Certain larger premises and events will also need to take steps to reduce their vulnerability to acts of terrorism.

Martyn’s Law is primarily a civil, regulatory regime. We will regulate supportively and proportionately but robustly. The SIA will have new guidance, investigatory and inspection functions and a range of new powers and sanctions. Our new Martyn’s Law functions will sit alongside and complement our existing responsibility for regulating the private security industry.

Job description

We’re looking for a dynamic ICT Analyst to hit the ground running and join our team. If you thrive in fast-paced environments, excel at problem-solving, and are passionate about delivering outstanding ICT support, this is your chance to make an impact. Be part of a dedicated team supporting staff with efficient ICT services, managing incidents, and driving key projects. With a focus on collaboration and customer service, you’ll play a vital role in keeping our organisation connected and secure. Ready to jump in? Apply now and help us keep things running smoothly!

Person specification

Essential

• Demonstrable experience of providing ICT support to end users.

• Experience of supporting the Microsoft 365 suite of applications and services.

• Experience of administering Microsoft 365 across various admin centres.

• Experience of working in a Microsoft Entra and Active Directory environment.

• Experience of supporting Microsoft CRM/Dynamics 365, MS SharePoint, MS Teams and other collaboration tools.

• Experience of using ICT services to improve the efficiency and effectiveness of an organisation.

• Ability to prioritise urgent issues whilst achieving outcomes to agreed deadlines.

• Ability to demonstrate initiative.

• An uncompromising approach to outstanding customer service.

• Excellent team working skills.

• Excellent communication skills with the ability to communicate effectively across all levels within the organisation.

Desirable

• Awareness and application of ITIL aligned processes.

• Demonstrable knowledge and application of service level agreements

• Experience in liaising with and monitoring the performance of an external IS service provider.

Benefits

Alongside your salary of £29,201, Security Industry Authority contributes £8,459 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• A welcoming and innovative work environment.

• Continued support and development opportunities.

• Access to training for attainment of recognised qualifications.

• Flexible working arrangements.

• Annual leave entitlement will be 27.5 days, rising by one additional day for every two years of service up to a maximum of 32.5 days.

• A variety of discounts including Gymflex.

• Civil Service Pension Scheme – employee contribution between 4.60% and 7.35% and employer contribution between 26.60% and 30.30%.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

The SIA does not use Success Profiles - please disregard any information below in relation to this.

As part of the application process, you will be asked to complete a CV and 500-word personal statement.

Further details around guidance for this is listed on the application form.

If you fail to submit all aspects of the application before the deadline of 23:55 on 13th September, your application will be withdrawn.

Please use your personal statement (in no more than 500 words) to outline why you believe you would be an ideal candidate for this role. Please highlight your relevant skills, experience and achievements that align with the essential job requirements.

To help us assess your suitability for the role, please complete the CV incorporated into the application form by providing as much information as possible about your previous work experience and achievements.

Should we receive a large number of applications, they will be sifted on personal statement only.

Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.

Interview details will be provided to successful candidates prior to their interview taking place.

Sift and Interview Process:

Sift will take place from 14th September.

Interviews will be held during week commencing 28th September.

Interviews will be held in person in Manchester - location TBC.

Further Information

A reserve list of successful candidates will be kept for a maximum of 12 months. Should another role become available within that period you may be offered this position.

New entrants are expected to join on the minimum of the pay band.

Visa sponsorship

We do not sponsor individuals via Skilled Worker Sponsorship / Tier 2 (General) work visas.

If you are invited to an interview, you will be required to bring documentation for the purposes of establishing your identity.

You will need to meet the nationality requirements for this role and obtain the necessary security clearance to take it up.

For meaningful security checks to be carried out, individuals need to have lived in the UK for a sufficient period of time.

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via [email removed] as soon as possible before the closing date to discuss your needs
• Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell