Customer Account Manager

Customer Account Manager

£28,000–£30,000 + commission (£34,500–£36,500 OTE)

8am–5pm, Monday to Friday 25 days holiday

We’re recruiting for an Internal Account Manager to join a busy, customer‑focused sales office. This isn’t a telesales role — it’s about building relationships, introducing products, developing accounts and creating new opportunities through confident, proactive customer contact.

You’ll manage a portfolio of existing customers while identifying ways to grow sales, improve retention and promote new products and services.

Key Responsibilities

• Manage and develop existing customer accounts
• Build strong customer relationships and increase retention
• Introduce new products and services to customers
• Manage quotations and follow up to convert sales
• Generate new opportunities through proactive customer contact
• Upsell and identify account development opportunities
• Respond promptly to incoming calls and emails
• Process sales orders accurately and efficiently
• Manage bespoke products and stock‑holding requirements
• Provide delivery updates and ETAs
• Manage the sales inbox and ensure enquiries are handled quickly
• Process and follow up new enquiries
• Complete and action daily reports
• Provide stock quotations and pricing information
• Support the External Sales team
• Maintain accurate customer records and reports
• Ensure high levels of accuracy and attention to detail

About You

• Experience in internal sales, account management or customer service
• Confident communicating with customers at all levels
• Commercially aware and proactive in spotting sales opportunities
• Strong relationship‑builder with excellent follow‑up skills
• Positive, customer‑focused and highly organised
• Accurate, reliable and able to manage a varied workload

If you’re a proactive, customer‑focused sales professional who enjoys introducing products, developing accounts and building strong relationships, we’d love to hear from you.