Hospitality Assistant - Bank

We're looking for an enthusiastic Hospitality Assistant to join the opening team at Yarrow, our brand new restaurant in the heart of Tunbridge Wells. This is a Bank role, working on a zero contract, to cover sickness and holiday.

Yarrow is a fresh dining destination, open to both the public and our retirement village residents, serving great food and genuine hospitality in a stylish, welcoming setting. This is a fantastic opportunity to help launch a new restaurant, working alongside a passionate team dedicated to creating memorable experiences for every guest.

Alongside a competitive salary plus Tronc payments, you'll enjoy a better work-life balance than many traditional hospitality roles, thanks to our more sociable opening hours. Whether you're looking for a role that fits around other commitments or want to build your career in hospitality, we'd love to hear from you.

What you'll be doing

• Delivering friendly, attentive service to every guest from arrival through to departure.
• Taking food and drink orders and serving meals and beverages to a high standard.
• Preparing and maintaining restaurant and bar areas, ensuring they are clean, organised and ready for service.
• Handling payments accurately and confidently using our till systems.
• Building positive relationships with residents, visitors and members of the public.
• Supporting the team during busy service periods to ensure a seamless guest experience.
• Maintaining high standards of cleanliness, food hygiene and health & safety.
• Working collaboratively with the kitchen and front of house teams to deliver exceptional hospitality.

What we're looking for

• A genuine passion for hospitality and delivering excellent customer service.
• Previous hospitality or customer service experience is desirable but not essential, as full training will be provided.
• A friendly, positive and professional attitude.
• Strong communication skills and the ability to work well as part of a team.
• A willingness to learn and develop.
• Flexibility to work a rota that includes some evenings and weekends.

What we offer

• Competitive salary plus Tronc payments.
• Flexible part time hours.
• A great work-life balance with more sociable opening hours than many hospitality venues.
• Medicash healthcare plan.
• Pension scheme.
• 25 days annual leave plus bank holidays (pro rata).
• Birthday leave.
• Reward and recognition schemes.
• Paid volunteering days.
• Ongoing training and development opportunities.
• The opportunity to be part of an exciting new restaurant from the very beginning.