Professional Services Engineer

Professional Services Engineer – Enterprise Security Systems

Contract Type: Permanent
Salary: £60,000 – £65,000 basic

• Work on complex enterprise security systems across government, commercial, retail, education and healthcare sectors

• Join a company backed by a larger group while maintaining specialist agility

• Develop your expertise through training, professional development and industry events

• Take ownership of projects from start to finish with technical autonomy

• Contribute to continuous innovation in a collaborative and supportive environment

Our client, a specialist security integrator and part of an established group, is looking for a Professional Services Engineer to join their team. This is an opportunity to work on enterprise-level integrated security solutions while advancing your technical expertise in a company that values its people and invests in their growth.

Position Overview

As a Professional Services Engineer, you’ll play a central role in delivering and supporting complex security systems for clients across multiple sectors. You’ll take technical ownership of projects, carry out sophisticated upgrades and integrations, and provide expert support to both the projects team and clients. Your work will directly impact the protection of people, assets and operations across diverse environments, from government facilities to healthcare settings.

Responsibilities

• Carry out system enhancements, complex software and hardware upgrades, prebuilding, labelling, programming, testing and handover

• Take ownership of allocated projects from start to completion, including research and bench testing prior to site work

• Provide technical support to the projects team, attending client meetings, system demonstrations and re-designing systems

• Support the technical helpdesk team with escalated calls, planned upgrades, handovers and helpdesk coverage

• Deliver second-line technical support on-site and remotely, assisting with new system takeovers

• Train and assist other engineers, sharing knowledge and building team capability

• Recommend system and performance improvements to clients based on technical insights

• Contribute to team and company growth by suggesting process improvements

Requirements

• Can-do attitude with strong organisational skills and excellent communication abilities

• Proven experience working on enterprise security systems, including commissioning, complex software and hardware upgrades, and integrations

• Knowledge of security hardware, software, SQL, networks, SaaS deployments and Windows troubleshooting

• Experience with Microsoft Office and structured cabling systems

• Certifications in Genetec, Lenel, Gallagher, CCURE 9000 or Milestone

• Experience in SQL server (scripting, queries), JavaScript, Python, C++, PowerShell, and working with SDKs and APIs (desirable)

• Certifications such as MCSE or CCNA (desirable)

Company Overview

Our client is a specialist security integrator that advises, designs and delivers integrated security solutions across government, commercial, retail, education, healthcare and high-profile sectors. Operating as part of a larger group, they combine the agility and focus of a specialist consultancy with the backing and resources of an established organisation. They build their reputation on trust, long-term client relationships and continuous innovation. The company believes that its people are its greatest asset and fosters an open, collaborative and supportive working environment where team members are encouraged to contribute, grow and succeed together.

Benefits

• Training and professional development opportunities to advance your technical skills

• Support to attend industry events and trade shows

• Career progression within a growing company backed by a larger group

• Involvement in continuous innovation and process improvement

You’ll be part of a team that values collaboration, trust and long-term relationships. The company invests in its people through ongoing training and support, creating an environment where you’re encouraged to contribute ideas, develop your expertise and build a rewarding career in enterprise security systems.

How to Apply

Interested in learning more? Get in touch or apply today – we’d love to hear from you.