5303979 – Temporary Accommodation Broker Co-Ordinator (Housing)

Work Pattern: 37 hour a week, 9 am till 5 pm (Mon – Fri)

PAYE Pay Rate: £14.12 per Hour

Main Purpose:
To arrange and manage suitable temporary accommodation for people who need housing support, ensuring placements are appropriate, available and cost-effective.

Key Responsibilities:

• Arrange temporary accommodation placements
• Liaise with accommodation providers
• Monitor vacancies and placements
• Process payments and Housing Benefit claims
• Maintain accurate case records
• Deal with provider and service-user queries
• Manage new providers and properties
• Ensure safeguarding and confidentiality

Key Skills:

• Customer service and administration
• Good communication skills
• Organization and time management
• Excel, Word and Outlook
• Caseload management
• Conflict resolution
• Partnership working
• Safeguarding awareness

Typical Day:

• Arrange accommodation
• Contact providers
• Check vacancies
• Update records
• Deal with queries
• Process payments and claims
• Monitor existing placements
• Work with Council teams and partners