Service Design and Transition Lead

Service Design & Transition Lead
Location: London - 1/2 days p/week onsiteRate: £650 - £750 p/day (Inside IR35)Duration: 6 months initially, with a view to extend
I'm currently looking for a Service Design & Transition Lead to join a major business and technology transformation programme.
The programme is replacing a number of legacy platforms, with Dynamics 365 and the wider Microsoft ecosystem at the heart of the new environment.
The main focus of the role will be making sure the new platform is properly set up and ready to move into live BAU service.
You'll be working across the programme, IT Service Management, technology teams and suppliers to put the right support model in place.

You'll be involved in:

Defining L1/L2/L3 support and escalation routes
Agreeing support hours, SLAs and supplier responsibilities
Making sure monitoring and operational processes are in place
Planning knowledge transfer from the programme into BAU
Supporting go-live, early life support and the move into steady-state
Defining what capability needs to remain in-house
Working with suppliers around handover and transition
Making sure the service is genuinely ready to operate


What I'm looking for:

Strong experience in Service Design and/or Service Transition
Experience taking a major platform or transformation into BAU
Good understanding of ITSM / ITIL
Experience working with managed service providers and suppliers
Strong stakeholder management skills
Dynamics 365 / Power Platform experience would be a big plus
Experience with platforms such as ServiceNow, Salesforce, SAP or other complex SaaS environments would also be relevant

This is a hands-on role, so I'm looking for someone who can drive the transition and make things happen, rather than just produce the documentation.
If this sounds like your background, please feel free to apply or send your CV to [email removed].
#ServiceTransition #ServiceDesign #ITSM #Dynamics365 #PowerPlatform #ContractJobs #ITJobs