Business Support Officer

BSNI are working with Newry Mourne and Down District Council to recruit a Business Support Officer. This role is temporary.

Job title
Business Support Officer – Admin & Clerical
Employment type
Temporary
Number of people required
1
Target start date
01 Sep 2026
Duration
4 Weeks

Hours per week
36

Rate
PAYE: £14.52 per hour

Job location
Downshire Civic Centre, Ardglass Road, Downpatrick, Newry, Mourne and Down, BT30 6GQ, United Kingdom

9 to 5 Monday to Friday

ChatGPT said:
Business Support Officer – Job Description
Main Purpose of the Post / Job Summary
To provide a comprehensive, flexible and responsive administrative business support service across a range of Council functions and departments, as required. This includes maintaining agreed business support standards, delivering efficient administrative services and providing a consistently high standard of customer service to both internal and external customers.

The postholder will work as part of a professional, modern and customer-focused Business Support Service, contributing to the delivery of high-quality, responsive and cost-effective services that support the Corporate and Business Plans of Newry, Mourne and Down District Council.

Key Duties and Responsibilities
Provide comprehensive administrative and secretarial support to Council Officers, including acting as a key point of contact for designated services or departments.
Provide confidential, consistent and seamless business support, including cross-departmental administrative cover where required within the Business Support Service.
Deliver business support services in accordance with agreed service standards and standard operating procedures, ensuring work is completed accurately, efficiently and within required timescales.
Process and maintain applications, system transactions and customer queries in line with approved procedures and service requirements.
Deliver a high standard of customer service through effective communication, reception duties and liaison with Council departments, external organisations, agencies and members of the public. Take ownership of queries and complaints, ensuring they are followed through to an appropriate resolution.
Provide clear and accurate advice and information to colleagues and customers regarding business support procedures and processes.
Maintain and manage a range of electronic and paper-based data and document management systems, including filing, archiving, retrieval, research, quality checking and the transfer of information to external organisations in accordance with statutory requirements and service level agreements.
Prepare correspondence, papers and reports; implement recommendations; monitor actions and follow-up requirements; and manage incoming and outgoing correspondence in accordance with departmental procedures.
Process financial transactions in accordance with Council financial regulations and governance arrangements. Duties may include receiving and recording payments, processing credit card transactions, preparing bank lodgements, maintaining financial records, raising invoices for authorisation, purchasing goods and services, monitoring stock records, assisting with financial claims and supporting budget monitoring activities.
Operate and monitor the Council’s manual and computerised booking and requisition systems in accordance with approved procedures.
Acknowledge, draft, issue and respond to correspondence within agreed timescales and in accordance with departmental procedures.
Organise and support meetings, including preparing agendas, coordinating papers, servicing meetings, taking and distributing minutes, recording actions, implementing recommendations and monitoring follow-up activities.
Assist with the planning and delivery of departmental projects, initiatives and events as required.
Support the maintenance and continuous improvement of Business Support and Quality Management Systems, including monitoring their effectiveness, reviewing processes and implementing agreed improvements.
Provide peer support to colleagues, including assisting with staff inductions, work placement students, training and development activities, in accordance with Council policies and procedures.
Contribute to the overall delivery of the Business Support Service, ensuring services are professional, efficient, responsive, high quality and cost-effective.
Performance Improvement and Development
Maintain an up-to-date knowledge of relevant legislation, procedures, policies and best practice relating to the post and the service area.
Participate fully in training, learning and development activities to maintain and enhance the knowledge, skills and competencies required to perform the role effectively.
General Responsibilities
Perform all duties in accordance with the Health and Safety at Work Order 1978, as amended, relevant legislation, statutory instruments, regulations and Council policies and procedures, including those relating to Dignity at Work, Health and Safety, Attendance and relevant Codes of Conduct.
Carry out duties in a manner that supports and enhances the positive reputation and public profile of Newry, Mourne and Down District Council.
Lead by example by demonstrating the Council’s values and professional standards at all times, promoting these values both within the organisation and when dealing with external stakeholders.
Maintain strict confidentiality when handling Council, personal and sensitive information. Ensure that all information accessed, processed, stored or maintained is managed securely and in accordance with applicable data protection legislation and Council procedures.
Participate in Corporate, Departmental and Regional working groups, committees and initiatives as required.
Support the implementation of the Council’s Emergency and Business Continuity Plans when required.
Promote equality, diversity and inclusion across the organisation and within the Department by complying with the Council’s Equal Opportunities policies and procedures and ensuring that all forms of discrimination are avoided in the delivery of services and in the workplace.
Additional Information
The duties and responsibilities outlined above are intended to provide an overview of the principal requirements of the post and should not be regarded as comprehensive or exhaustive. The postholder may be required to undertake additional duties from time to time, provided these are broadly consistent with the level, nature and responsibilities of the post.

For further information contact Jessica on [phone removed]

BSNI are an acting recruitment agency.