IT Business Analyst

London, UK QBE Insurance Group Primary DetailsTime Type: Full time

Worker Type: Employee

The purpose of this role is to support business partners in gathering requirements, providing expertise, and executing plans to enhance business capability and achieve results. This role involves collaborating with technology teams to deliver system incidents, enhancements, and solutions, as well as conducting analysis of business needs and managing stakeholders to support organisational growth and promote positive changes in the analysis process. Additionally, this role acts as a liaison between the business and IT teams, providing technical knowledge, executing production support tasks, and maintaining relationships to drive system and process improvements.

IT Business Analyst

• London

• Permanent, Full-Time (Hybrid)

The opportunity

We have an exciting new opportunity to join our Europe change delivery team as an IT Business Analyst, partnering closely with business and technology teams with a strong focus on delivering Underwriting application change transformation.

About QBE

At QBE, we get to the heart of what matters for our customers – and we do it with a human touch.

We’re an international insurer with more than 13,000 people across 26 countries. Big enough for your ambitions, yet small enough for you to make a real impact, we’re building momentum towards becoming the most consistent and innovative risk partner.

What if you could have a positive impact – at work and in the world? At QBE, you’ll work with people who are passionate, talented and supportive.

Your new role

As a Business Analyst, you will be working with business users and technology teams across multiple countries (Europe and India) and will act as the critical link between business stakeholders and technology teams, translating requirements into practical, value-driven solutions. You will partner with the business to elicit and define requirements, provide expert insight, and support the delivery of initiatives that enhance capability and drive measurable outcomes.

Working closely with technology teams, you will support the delivery of system enhancements and contribute to solution design.

Key responsibilities include:

• Serve as a Insurance Subject Matter Expert (SME) for key internal stakeholders, ensuring high levels of customer satisfaction are achieved.

• Act as the  bridge between business stakeholders, underwriting teams, operations, and technology teams, ensuring business requirements are accurately captured, analysed, to be translated into successful technology solutions.

• Elicit, analyse, document, and validate business, functional, and non-functional requirements.

• Facilitate workshops with underwriting, operations, product, claims, finance, and technology stakeholders.

• Translate complex business needs into Epics, Features, User Stories, Acceptance Criteria, Success criteria and process models.

• Perform gap analysis and impact assessments for system changes and enhancements.

• Develop As-Is and To-Be process maps and target operating models.

• Support  the validation of solutions delivered against acceptance criteria, through test planning, execution, coordination, etc.

• Partner with Architects or Development teams to produce appropriate design specifications.

• Identify and assess risks within your subject matter area, lead risk-related dialogue as the SME for that domain, and support stakeholders in making informed, risk-based decisions. Mitigate risks in delivery while keeping to agreed plan and timeframes.

• Support end-users by ensuring thorough understanding of user requirements and providing relevant process documentation.

• Collaborate with developers and subject matter experts to achieve departmental service-level agreements.

• Participate in implementation planning and support successful outcomes.

Having the right to work in the UK is required for this role. Sponsorship may be considered at QBE’s discretion.

About you

• Proven experience as a business analyst in Insurance domain and hands-on experience working with Policy Administration Systems (PAS).

• Commercial Insurance experience with a deep understanding of its challenges and opportunities.  

• Strong ability to support stakeholders through change initiatives.  

• Excellent communication skills and a collaborative mindset.    

• Comfortable working in fast-paced, evolving environments with a capacity for managing ambiguity.  

• Capable of fostering a culture of learning and applying new insights.  

• Knowledgeable about the challenges of heterogeneous technologies and mainstream IT architectures.  

• Expertise in defining business analysis approaches for complex programs and projects.  

• Able to maintain impartiality and provide balanced perspectives.   

• Proactive in identifying potential issues and taking preventative or corrective action.  

• Self-driven, with a strong sense of urgency and focus on delivering results.  

• Experience working in Agile or DevOps environments.  

• Extensive experience in systems used in Consumer Lines such as Change, Guidewire, and Evolve.

• Solid experience in IT, with exposure to business process re-engineering, commercial analysis, development and monitoring of SLAs, and business transformation.

• Data analysis experience.

• Process mapping experience.

Benefits

We offer a range of benefits to support your work and life, including:

• 30 days holiday with the option to buy more

• Flexible working – including hybrid, part-time and job share options

• 10% employer pension contribution

• Private medical insurance for you and your family

• 26 weeks paid parental leave

• Up to 20 days remote working abroad

• Cycle-to-work scheme

• A strong commitment to sustainability and responsible investing

Awards & Recognition

We’re proud to be recognised for:

• Insurance Post British Insurance Awards 2025: Commercial Lines Insurer of the Year, Reinsurer of the Year (QBE Re), ESG, DE&I Initiative of the Year

• Insurance Post British Insurance Awards 2023: 5-Star Employee

How to Apply

If you’re looking for a role where you can combine your analytical expertise with real business impact, we’d love to hear from you.

Apply today and take the next step in your career with QBE.

Your career. At the heart of it.

Skills:

Business Management, Business Transformation, Communication, Critical Thinking, Global IT Infrastructure, Information Technology Applications, Intentional collaboration, IT Project Lifecycle, Managing performance, Prioritization, Process Improvements, Requirements Gathering, Research Analysis, Risk Management, Stakeholder Management

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.