Receptionist – AR

Receptionist

Client: Denbighshire County Council
Service: Corporate Support Service – People
Service Area: Service Improvement
Grade: 3
Location: Denbighshire
Contract: Temporary/Ongoing

About the Role

Denbighshire County Council is looking for a Receptionist to join its Corporate Support Service – People, within the Service Improvement team.

This is a customer-facing role providing a professional reception service alongside general clerical and administrative support to customers, visitors and staff.

The successful candidate will be confident dealing with people face-to-face, over the telephone and via email, while also carrying out a range of routine administrative duties.

Key Responsibilities

• Welcome and greet visitors, customers and staff in a professional manner.
• Answer routine telephone and face-to-face enquiries.
• Provide general clerical and administrative support, including filing, photocopying, emailing and completing forms.
• Maintain accurate manual and computerised records and management information.
• Carry out routine typing, word processing and other IT-based administrative tasks.
• Sort and distribute incoming and outgoing post.
• Organise meetings, including booking rooms and arranging travel or accommodation where required.
• Assist with maintaining office stationery supplies and keeping storage areas organised.
• Attend relevant meetings and assist with note-taking where required.
• Provide cover for colleagues during periods of absence.
• Maintain confidentiality, tact and professionalism when dealing with sensitive information.
• Participate in relevant training and development activities.
• Undertake other appropriate duties as directed by the Line Manager.

About You

The ideal candidate will have:

• Previous experience working in a reception, administrative or clerical environment.
• Strong customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Good IT skills, including Microsoft Word, spreadsheets and databases.
• Good numeracy and literacy skills.
• Strong organisational skills and the ability to prioritise workload.
• The ability to work effectively as part of a team.
• A professional approach to confidentiality and sensitive information.
• Flexibility and the ability to adapt to changing demands.
• Previous local authority/council experience would be advantageous.

Essential Requirements

• Experience of working in an administrative, clerical or finance environment.
• Very good IT skills, including word processing, spreadsheets and databases.
• Very good numeracy and literacy skills.
• Good communication skills across face-to-face, telephone, written and email channels.
• Ability to plan and prioritise workload.
• Ability to work constructively as part of a team.
• Ability to maintain confidentiality at all times.
• Welsh language skills – Level 4 essential.
• 5 GCSEs at grades A–C or equivalent, including Maths and English, or equivalent experience/qualifications.
• NVQ Level 2 or equivalent qualification/experience in a relevant discipline.

Desirable

• Previous experience working within local government.
• Experience of note-taking.
• ECDL or equivalent IT qualification, or willingness to achieve this within 18 months.

Safeguarding & Pre-Employment Checks

All successful applicants will be required to complete the Council’s standard safer recruitment checks, including:

• Two satisfactory references covering the previous 3 years of employment.
• Evidence of essential qualifications.
• Evidence of the right to work in the UK.

Denbighshire County Council is committed to safeguarding children and adults and expects all employees to follow relevant safeguarding policies and procedures.