HAF-005639 – Estates Garage & Parking Manager

Work Pattern:  Mon, Tue, Wed, Thu, Fri (5 Contracted days per week), 36:00 hours per week:

PAYE Pay Rate: £28.96 per hour

Main Purpose of the Role

Manage the Council’s parking and garage services, lead the team, maximize income, and ensure a high-quality service for residents.

Typical Day Overview

• Manage and support the parking and garage team.
• Monitor income, arrears, voids, repairs and lettings.
• Deal with customer enquiries, complaints and complex issues.
• Work with Finance, Repairs, IT, contractors and other Council teams.
• Monitor KPIs, budgets and service performance.
• Support garage refurbishment and service improvement projects.

Key Skills / Responsibilities

• Team and performance management.
• Housing, parking and garage management.
• Income and arrears recovery.
• Budget and financial monitoring.
• Customer service and complaint handling.
• Project and service improvement.
• Strong communication and stakeholder management.
• Good IT skills, including Microsoft Office.

Essential Requirements / Qualifications

• Experience managing a customer-facing team.
• Experience in housing, estates, parking or a similar environment.
• Knowledge of parking management and relevant legislation.
• Good financial and numerical skills.
• Strong Microsoft Office and database skills.
• Excellent communication and organizational skills.