Customer Support Agent

Customer Support Agent

£26,000 - Full Time permanent position

Kilmarnock - Halo building

Start date - 28th September 2026

Mon to Fri 8 am to 4 pm or 9 am to 5 pm (no evenings or weekends) - Hybrid working, 2 days from home.

This is an exciting opportunity to work for a global debt purchase and collection company.  You would be based at one of the best offices in Scotland, the Halo building in Kilmarnock, although the role offers hybrid working, with 2 days per week from home.  This is a fantastic opportunity to work for a global company, build a career, and make a difference for vulnerable customers.

What your day looks like

• Help customers who are experiencing complex personal circumstances

• Discuss, empathise, and encourage disclosure of information to allow you to help customers

• Communicating with customers and third parties via telephone, email, letter & live chat

• Work together with your team and share best practices to improve our service continually

What we expect from you

• Deliver great conversations and customer outcomes – by phone and in writing

• Maintain consistently high standards of quality during customer interactions

• Know Your Customer – Take the right approach, not necessarily the normal approach

• Efficiently managing your caseload within agreed targets

• Comfortable using multiple systems and Microsoft packages

Adhere to our values

• Committed to always doing our best work

• Accountable for our actions

• Respectful in our interactions with each other

• Ethical in every situation

• Successful because we work together as a team

The perks (who doesn’t love a perk or two) ✓ Monthly/Quarterly recognition programme and incentives throughout the year ✓ Ability to earn annual bonus ✓ Hybrid/Flexible hours of work – Currently Monday to Friday - 8 am to 4 pm or 9 am to 5 pm (no evenings or weekends

If interested in this exciting opportunity, please hit apply or contact me at [email removed] for more information.

HRC Recruitment is an equal opportunities employer and all applications will be treated as such.