Visitor Experience Officer

Job Title: Visitor Experience Officer

Organisation: Northern Ireland Assembly

Contract: Immediate start date to contract completion Jan 2027

Hours: Full Time Hours - 5 days per week Mon-Sat, Rota based 8am-6pm

Salary: £29,137 per annum

We are partnering with the Northern Ireland Assembly to appoint a Visitor Experience Officer.

Visitor Experience Officers are usually the first person visitors will meet in Parliament Buildings. The successful applicant will be responsible for meeting and greeting visitors; signposting and providing information; reception duties; signing visitors into the Building; issuing security passes; conducting a range of guided tours and providing administrative and operational support as required by the team.

Benefits

• Highly competitive salary fully aligned with public sector pay scales
• Enhanced holiday package (37 days from day 1)
• Weekly pay
• Free onsite parking
• Free Uniform - Visitor Experience Officers will be supplied with a Visitor Experience Team Uniform including;Trousers, T-shirt and Gilet.
• Randstad Employee Assistance Programme inclusive of access to counselling services
• Refer-a-Friend scheme

What we need from you

• Immediate availability
• Full flexibility to 37 hours Mon to Saturday per Rota requirements and flexibility for occasional late evenings and public holidays
• Willingness to complete a Basic Access NI check
• Completion of mandatory training to include First Aid, Fire Safety, Fire Evacuation, Safeguarding & Child protection policy

Essential Qualifications

1. 'A' level passes A*- C in 2 separate subjects and 5 GCSEs at grade A*-C including English and Maths.

AND

1. At least 2 years' experience in a customer focused role with the following duties:

1. a) Providing information verbally in a clear and engaging manner to a diverse range of people at all levels, including members of the public, team members, and managers.
2. b) Working as part of a close-knit team to deliver a range of customer focused services to a high standard
3. c) Problem solving, organising workload and giving attention to detail to ensure excellent service delivery
4. d) Using effective written and administrative skills to produce clear, accurate, high quality work to deadlines.

OR

1. At least 4 years' experience in a customer focused role of a) - d)

Role Responsibilities

• Providing high quality customer service to a diverse range of stakeholders and visitors, greeting visitors at reception and providing information & security passes
• Providing tours of Parliament Buildings to a wide range of audiences in a confident, inclusive, politically neutral and engaging manner
• Assisting with event management, problem solving and assisting event organisers as required
• Managing electronic mailboxes, phone calls and dealing with routine correspondence accurately and promptly
• Assisting in the gathering of information for distribution through internal and external communication channels, including but not limited to social media
• Gathering information and feedback and using Microsoft Office and bespoke internal Assembly software systems and databases effectively to prepare documents
• Providing high quality and timely administrative support, filing, photocopying and diary management
• Inputting data and maintaining records in databases, spreadsheets and electronic filing systems
• Organising and providing support to meetings, events and visits including issuing papers, ordering hospitality, meeting and greeting external visitors and officials, and responding to any queries
• Recording information to support the production of minutes and draft minutes
• Checking and processing invoices for payment through electronic payment system

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

key responsibilities

• Visitor experience
• reception
• front of house