IT Support Engineer

Our client is looking to build their IT support function, looking for an IT Support Engineer to provide hands-on, on-site support and help the team through a peak period. The role will blend core deskside / EUC support within a Windows 11 environment (user issues, device readiness, and post-upgrade troubleshooting) to be based in Bournemouth, Dorset.

Key responsibilities

• Provide 1st/2nd line on-site support for end users (walk-ups, deskside, remote where needed).
• Troubleshoot and resolve issues across Windows devices (laptops/desktops), peripherals, and standard corporate tooling.
• Support Windows 11, including:
  • Pre-checks / device readiness and remediation (where required)
  • User support during and after upgrades
  • Post-upgrade fixes (apps, profiles, printers, access, performance)
  • Basic documentation / handover of common issues and resolutions
• Manage and progress tickets through to resolution within agreed timelines; ensure clear ticket updates and user communication.
• Assist with software installs, upgrades, and configuration (packaged installs and standard tooling).
• Maintain good operational hygiene: knowledge articles, repeatable fixes, asset/user notes, and clear escalation details.
• Work closely with wider IT teams (e.g., infrastructure, security, networks) to escalate and coordinate fixes where appropriate.
• Follow good practice around data security, access, and compliance expectations.