Case Administrator

Job Title: Full-Time Temporary Case Administrator
Location: Accrington
Contract: 6 months with potential for extension
Working Hours: Monday to Friday, 37 hours per week
Hourly Rate: £12.71

Our Client, a reputable organisation within the Probation Service, is hiring for a dedicated Case Administrator to join their team in Accrington. This is a full-time temporary role designed to support the effective administration of probation cases, ensuring smooth processes and positive outcomes for service users.

What you'll be doing:
* Setting up and maintaining accurate records of individuals on probation and victim information on approved databases.
* Managing referrals and fostering relationships between offender management, victims, service providers, and external agencies to promote safety and reduce reoffending.
* Preparing, maintaining, and collating case files and management information in line with standards.
* Handling communications via telephone, email, and paper, ensuring timely and appropriate responses.
* Providing reception and telephone enquiry cover, acting as a single point of contact for specialist areas.
* Supporting practical arrangements such as appointments and sentence plan implementations.
* Carrying out enforcement administration, issuing petty cash, and maintaining financial records.
* Organising resources and equipment for case management activities.
* Attending meetings, organising agendas, and recording notes and actions.
* Ensuring all activities comply with health and safety policies, including equipment testing.
* Supporting safeguarding duties and demonstrating positive pro-social behaviour.

What you'll bring:
* Strong IT skills, including proficiency in MS Word and basic Excel.
* Good verbal and written communication skills, with the ability to engage effectively with a diverse range of individuals, including those in distress or displaying challenging behaviour.
* Ability to work independently and use initiative.
* Basic numeric skills for handling petty cash and related tasks.
* Experience in administrative roles, particularly within a regulated environment, is advantageous.
* Commitment to equality, inclusion, and confidentiality.

Required Education & Certifications:
* No specific formal qualifications are mandatory, but a good standard of literacy and numeracy is essential.

Licences & Certifications:
* All candidates will undergo security and identity checks prior to employment.

Experience:
* Proven ability to communicate effectively with a wide range of people.
* Experience working with sensitive or confidential information.
* Familiarity with database management and administrative processes.

This is an excellent opportunity to contribute to a vital public service, supporting positive change and safety within the community. If you are organised, compassionate, and eager to make a difference, we encourage you to apply today!

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.