Admin Officer

Admin Officer
Location: Liverpool Pay Rate: £12.71ph Monday-Friday 9am-5pm, Office Based

If you're organised, calm under pressure, and motivated by work that makes a genuine difference, this is a role where your admin skills directly support people and communities. Our Client is looking for a dedicated team member to provide efficient administrative support-helping keep people on probation and victims properly supported through accurate, timely processes.
What you'll be doing:
* Setting up and maintaining accurate people-on-probation and victim information on approved databases
* Supporting referrals and improving relationships between offender management, victims, interventions, service providers and external agencies
* Preparing, maintaining and collating case records, files and management information to required standards
* Receiving and distributing information and communications via telephone, paper and email
* Providing cover for reception and handling telephone enquiries efficiently
* Acting as a single point of contact within the unit for specialist area work as required
* Making practical arrangements for the implementation of the Sentence Plan (appointments, directions, etc.)
* Supporting enforcement administration when needed, including issuing travel-related vouchers/warrants and keeping appropriate records
* Organising equipment, materials and facilities for case-related activity, and reporting faulty items for repair/replacement
* Supporting meetings as required (agenda, notes/minutes and action points)
* Carrying out safeguarding children duties in line with statutory responsibilities and agency policies
* Working to Health and Safety policies, including undertaking equipment tests where required
What you'll bring:
* Ability to use databases and strong keyboard/IT skills, including Word and basic Excel
* Confident written and verbal communication skills to liaise with a wide range of individuals
* Strong attention to detail to keep records accurate and up to date within specified timescales
* Ability to work on your own initiative, with a steady, reliable approach
* Confidence and empathy when dealing with people who may be in crisis, distressed, or display inappropriate/aggressive behaviour-seeking the right support in line with office procedures
* A commitment to equality and inclusion, and an understanding of how it applies to day-to-day work
* A pro-social mindset-reinforcing positive behaviour and attitudes, and challenging anti-social behaviour and attitudes
Additional information:
* This role may involve some out-of-hours work.
* You'll handle sensitive and confidential information, so discretion and adherence to policy are essential.
* All candidates are subject to security and identity checks, along with client vetting prior to taking up post.
If this sounds like the kind of impactful, structured administrative role you'd be proud of, apply now to be considered for this Liverpool opportunity with a reputed client.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.