**Deputy Compliance Manager

Job summary

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.

Immigration Enforcement is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. We also aim to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on our careers pages.

The Detention Services Compliance Team operate within the Immigration Removal Centre (IRC), ensuring that the Contracted Service Provider provides the required levels of service and care for the residents detained there, as well as oversight of all the operational activity.

This is an exciting opportunity to work in a fast paced and varied role.

Job description

The role of the Operations & Compliance team on-site is interesting and challenging, demanding high levels of co-operation from our clients, stakeholders, and suppliers. The main focus of the role is monitoring, auditing & compliance testing of the service provider. The small team provides a 24/7 service made up of shift work including weekends and on call.

As a Deputy Compliance Manager, you will be one of a team who monitor the standards within the IRCs and the performance of the IRC Supplier, ensuring effective delivery of contracted services. This is achieved by regularly walking throughout the IRC, interacting with IRC supplier staff and the detained residents.

You will be working in a custodial environment where some of these persons will have complex behaviours and needs. You will be responsible for ensuring the safety and welfare of all detained adults.

Key Responsibilities

Your responsibilities will include (but are not limited to):

• Monitoring contractual compliance and providing regular performance summaries and feedback to the Home Office Compliance Manager.
• Being available for an out-of-hours on-call service for Detention Operations, operated on a rota basis within the team.
• Assisting the Operations and Compliance Manager with the production of monthly reports that provide essential data and statistics relating to the IRC.
• Ensuring residents within the centre are provided with an effective service in line with the Detention Services Performance Standards and Framework.
• Monitoring the IRC supplier's compliance with the contract, ensuring the site is operated in a safe and secure manner in accordance with relevant legislation.
• Providing high-quality thematic reviews of contract delivery and dip-sample reports across a range of areas, enabling the requisite assurance of contract delivery and adherence to policy.

You may be required to undertake the same or a similar role within a different team or teams, where possible at your base location or within reasonable travel distance, depending on business priorities. With appropriate training and support, this will provide opportunities to broaden your experience and skill set.

Working Pattern

Due to the business requirements of this role, it is only available on a full-time basis.

Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 80% of their working time in an office.

Shift Working

Successful candidates will need to be able to attend for all shifts including early starts, late night finishes, and overnight shifts. These shifts may be outside of public transport operating hours.

Training

You will receive training and support to do the job. Training takes place the job with a mentor who supports you until you are fully confident in the role. Even then you are never alone; you work as part of a team where there is always someone around for advice and support. Further information on what the training involves can be found on our website.

Travel

Occasional mandatory travel which will require overnight stays. Typically less than once a month.

Person specification

Essential Criteria

• Ability to build and maintain productive working relationships with internal and external stakeholders, working collaboratively to achieve shared objectives.
• Strong written and verbal communication skills, with the ability to present information clearly, provide feedback, and adapt communication to different audiences.
• Strong organisational skills, with the ability to prioritise competing demands, manage workloads effectively, and deliver quality outcomes within deadlines.
• Ability to interpret and apply policy, guidance and procedures when reviewing work, identifying issues and ensuring compliance with required standards.
• Ability to work independently in a fast-paced environment, using sound judgement, problem-solving skills and resilience to respond to changing priorities and operational pressures.

Desirable Criteria

• Understanding of the Immigration processes.
• Experience of contract monitoring/audit and assurance.

Licences

Due to the nature of the work and the geographical location, driving is an essential requirement for this role. You will be required to drive on official business and must hold a full, valid UK driving licence (manual or automatic).

As the site is not accessible by public transport, you must have reliable means of travel to ensure you can attend work as required, including early mornings and late evenings.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Making Effective Decisions
• Communicating and Influencing

We only ask for evidence of these behaviours on your application form:

• Managing a Quality Service

Benefits

In addition to your salary, a career with the Home Office offers a range of benefits, including:

• A Civil Service pension with an employer contribution of 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service to 30 days.
• Eight days of public holidays, plus one additional privilege day.
• Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 80% of their working time in an office.
• This role currently attracts Annualised Hours Allowance (AHA) of currently up to 19.19% of salary, which equates to an additional £6,604 per annum based on salary minimum. Further information can be found on our website.
• See more of our benefits on our careers website.