Child Maintenance Service - Change Enabler

Job summary

As the UK government’s largest public service provider, the Department for Work and Pensions (DWP) is responsible for welfare, pensions and child maintenance policies.

The Child Maintenance Service (CMS) supports parents who are unable to reach a private financial agreement by ensuring – and when necessary, enforcing – their legal responsibility to contribute to their child’s living costs. Our mission is simple: to get money to children, because it makes a real difference in their lives.

While we’ve made significant progress in transforming our service, we remain ambitious about what more we can achieve for the families who rely on us. CMS is a dynamic and rewarding place to work. Step into any of our service centres and you’ll find passionate, dedicated professionals committed to supporting our customers.

We are proud to foster an inclusive and diverse workforce where everyone can thrive. If you're looking to make a difference, this could be the career for you.

This is a fantastic opportunity to start or grow a fulfilling career in the Civil Service. We offer a flexible work-life balance, along with opportunities for growth, challenge, and personal development.

Job description

• Supporting the implementation and embedding of changes with CMS Operations, ensuring all impacts are identified, assessed and managed effectively
• Assessment of changes to understand their impact upon colleagues and customers, helping influence decisions made accordingly.
• Plan, coordinate and deliver implementation activities, identifying, managing and escalating potential risks and issues to support successful delivery outcomes.
• Build and maintain effective stakeholder relationships, developing and managing stakeholder engagement and communication plans to ensure alignment and support throughout the change lifecycle.
• Support the development and delivery of communication strategies, ensuring all relevant business areas are informed, engaged and appropriately involved in change activities.
• Provide line management and leadership support where required, contributing to team performance, development and delivery of objectives.

There may be some business travel.

Key Tasks

• Work collaboratively with appropriate stakeholders to determine the impact of changes on our people by completing People Impact Assessments, influencing the implementation approach and taking account of the Change Plans.
• Work with key stakeholders to quality assure, and sign off where required, all products and plans. Develop activities to support the preparation for business change, develop and share comprehensive implementation products. Attend implementation and key project meetings and development workshops.
• Manage relationships with key stakeholders from all areas required to help deliver the change to ensure internal products are identified, designed and delivered on time and to the required quality standard to support successful delivery.
• Build effective working relationships with colleagues including Operations, Delivery Assurance, Modernisation Programme and DWP Digital, to ensure the change activity is progressed in a timely and collaborative manner.
• Monitor and track progress against team project plans and tracker, highlighting any risks to delivery. Support the Enablement lead / Project Manager and Operational stakeholders to maximise efficiency.
• Review and adapt service offering to operations and project managers, as appropriate to support the CMS Modernisation Programme.
• Represent Delivery Assurance at various governance forums including Business Readiness Review.
• Team participation in accordance with leadership framework, governance, risk, security and health and safety management requirements.
• Accountable for driving high quality and efficient services and performance improvement across the team, ensuring agreed objectives are met and exceeded, and addressing and resolving complex issues.
• Conducting Implementation reviews and being responsible for the continuous improvement of the provision of service, working alongside local CI champions and Change Leads.

Person specification

Your personal statement will be assessed against the following essential criteria. Please ensure you provide specific, evidence-based examples that clearly demonstrate how you meet each one.

• Proven experience in successfully supporting implementation of change (Lead Criterion)
• Experience of delivering to challenging deadlines, demonstrating the ability to effectively prioritise using evidence available and engagement with stakeholders.
• Excellent planning and organisational skills.
• A passion for inclusive leadership including the ability to work as part of high-performing, multi-disciplinary teams with colleagues as well as suppliers.
• Proven analytical skills demonstrating the ability to persuade and influence decision-making.
• Demonstrated ability to work independently and manage personal workload, while contributing to the wider team's efforts.
• Strong interpersonal and communication abilities.

Desirable Criteria

• Experience of working within large complex organisations.
• Achieved or are working towards, Association for Project Management (APM) in Change Management, or equivalent qualification.

Behaviours

We'll assess you against these behaviours during the selection process:

• Changing and Improving
• Delivering at Pace
• Communicating and Influencing
• Leadership

Benefits

Alongside your salary of £38,772, Department for Work and Pensions contributes £11,232 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

New entrants are expected to join on the minimum of the pay band.

Working for DWP will include benefits such as learning and development tailored to your role, an environment with flexible working options, a culture encouraging inclusion and diversity.

Annual Leave

23 days annual leave rising with service to 30 days, plus public holidays.

Flexi Time

Access to flexible working hours scheme will be available.

Hybrid Working

This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.

If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office.

If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.

Working Hours

The Department’s contracted working hours are:

• Monday to Friday: 07:45 to 20:00
• Saturday: 08:45 to 17:00

Employees are contracted to work a set number of hours per week within these timeframes.

• For full-time employees, this is 37 net hours per week (equivalent to 42 gross hours, including meal breaks).
• For part-time employees, the number of hours will be proportionally less, based on their contract.

Employees are expected t