DIO USVF Business Support Officer

Job summary

The Business Support Officer is accountable for ensuring their team adhere and conform with all agreed DIO processes and operating procedures, for providing business/administrative support in the enablement of DIO delivery on United States Visiting Forces (USVF) utilised estate for their site. This to include responsibility for all aspects of financial management, providing a professional security service to contractors and staff, responsible for the management of site DIO pool cars and other business management support as required.

Regular travelling between sites will be required.

Although remote working can be requested where this supports the business, the post is site-based.

The role covers responsibilities for all sites across the USVF estate.

This position is advertised at 37 hours per week.

Job description

Leadership & Management

• Line Management responsibilities
• Support the effective delivery of business outputs through day‑to‑day oversight and guidance of team members.
• Promote DIO values, behaviours, and collaborative working practices.
• Ensure staff compliance with mandatory training and organisational requirements.
• Build positive working relationships across DIO, MOD partners, and stakeholders.

Finance Support

• Raise recharges and managing the re-charge process in a timely and efficient manner to recover monies from the US client and other wider Customers.
• Management and reconciliation of USVF debt, RAC's, VAT Codes and UIN’s. Notify line manager to raise journals to correct discrepancies and mis-bookings.
• Support the process, track and record all site host nation business cases and spend.
• Effective Management of expenditure and recharge spreadsheets.
• Action activities in relation to audit reports or other financial system reports.
• Undertake any other financial management tasks as required.

Security

• Oversee security related queries affecting DIO personnel and support or escalate the resolution of access or entry issues.
• Support adherence to local security procedures and maintain accurate security related records where necessary.

General Administration

• Collate, update, and provide management information to support business reporting requirements.
• Maintain accurate records in line with Defence Information Management policy.
• Point of contact for DIO Business Continuity to include the collation and production of site Divisional Plans.
• Provide general administrative support to enable smooth business operations across the organisation.

Authorised Demanding Officer (ADO)

• Authorised Demanding Officer (ADO) for hire/pool car management. Ensure DIO staff are kept up to date with current policy by timely distribution of updates/amendments.

Person specification

Essential skills include:

• Proficient in Office 365 (Excel, SharePoint, Word, PowerPoint).
• Ability to develop strong collaborative relationships with a range of stakeholders.
• Experience of working in an office environment.
• Ability to work independently and collaboratively.

Licences

Full UK Driving Licence is a requirement of this role.

Behaviours

We'll assess you against these behaviours during the selection process:

• Leadership
• Making Effective Decisions
• Delivering at Pace
• Managing a Quality Service

We only ask for evidence of these behaviours on your application form:

• Leadership
• Making Effective Decisions

Benefits

Alongside your salary of £30,740, Ministry of Defence contributes £8,905 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Where business needs allow, some roles may be suitable for a combination of office and working from home as part of a non-contractual hybrid working arrangement. All office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to site capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD workplace, will also count towards this level of office attendance. Applicants can request further information regarding how this and other flexible working arrangements may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

Please Note: Expenses incurred for travel to interviews will not be reimbursed.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.

Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

MOD Recruitment Satisfaction Survey – We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly fro