Service Engagement Manager

Location

Forcewide

Agile working – work style

Agile Worker

Business Area

Digital Data and Technology

Department

Information Services

Rank

N/A

Grade

L

Salary

£45,765 - £54,696

Part/Full Time

Full Time

Hours per Week

37

Additional Working Conditions

Suitable for Job Share, Flexi-time, Part Time

Type of Contract

Permanent

Vetting Level Required

MV

Description

Be the critical interface between DDaT and our force!

As our Service Engagement Manager, you will lead a team of Operations Analysts providing a critical function to major incident and problem coordination.

You’ll be involved with core policing solutions and will develop and improve capabilities for all users.

You will ensure ongoing service performance and evolution, optimising lifecycle to maximise value and benefits for investment.

What you’ll be doing

• Develop an understanding of business objectives, operational challenges and service requirements
• Investigate complex problem situations and diagnose underlying causes
• Lead the Service Engagement Team, ensuring tasks to the team are resources, timescales understood and communicated.

The must haves

• Experience of managing or working as part of an engagement team
• Experience of reviewing, developing and implementing new processes
• Ability to manage and understand day to day operational technology issues.

If this sounds like the role for you please click APPLY to complete the application, telling us about your skills and experience that make you the right person for this role!

What’s in it for you?

At Derbyshire Constabulary, we want to create an environment that puts people first, so you feel supported in everything you do. We have a range of reward and benefits available to all our employees.

To support you with your application we have provided some application guidance and our recruitment process.

If you want a chat about how we can help you throughout the recruitment process and your career with us, get in touch with the Talent Acquisition Team: [email removed]

Who we are

At Derbyshire Constabulary, policing isn’t just patrolling the streets. Just as important as our uniformed officers is our dedicated team of professional support staff working behind the scenes. It’s these skilled people, people like you who contribute to the policing of Derbyshire.

To understand how you can make Derbyshire safer together visit our careers website.

We value diversity and inclusion and encourage applications from underrepresented and neurodiverse backgrounds, so that we can truly reflect the communities that we serve in.

Document Attachment

Service Engagment Manager.pdf – 164KB