Housing Needs Officer

• Reference: ES19
• Division: Strategic Housing
• Salary: £32,463.00 - £38,299.00 per annum pro rata
• Contract type: Fixed term
• Posted on: 24 August 2026
• Interview date:24 September 2026
• Extra payment(s): Not applicable

• Positions: 1
• Category: Housing
• Grade: F - G
• Working hours: 22.5 per week
• Closing date: 13 September 2026
• Location: Town Hall, Crawley
• Location type: Hybrid

About the role

We have a rare opportunity to work in our busy Housing Needs and Allocations team. The role is part time (three days per week) with the days worked to be discussed and agreed with the successful candidate. This is a 12 month fixed term contract to cover a period of maternity leave within the team.

This exciting and varied role will work with customers who approach us for housing, to assess their needs and priority for accommodation in the area. In addition, the role will provide advice to customers and stakeholders and allocate available social housing through our Choice Based Lettings Scheme in line with policies and procedures.

To be successful in this role it is important that you are self-motivated with an eye for detail. You will need to have experience of working in a demanding social housing or customer services environment, be flexible, patient and a good listener.

Effective communication skills, the ability to work to tight deadlines and resilience to work under pressure are absolutely essential for this job. This role does involve travel within the borough and therefore a driving licence is essential.

Crawley is a great place to work, with a thriving business district and excellent transport connections including nearby Gatwick Airport. We are based in our modern Town Hall which opened in 2023 and is located a short walk from the town centre and railway station. We have a hybrid working set up which allows a balance of working from home with at least two days in the office for part-time roles.

Additional information

The salary stated is the full-time equivalent salary and will be pro-rated in line with the part-time hours for this role.

A full clean and current UK driving licence will be a requirement of the role.

Occasional attendance at evening meetings or working outside normal office hours may be required.

The postholder will be required to undertake a Baseline Personnel Security Standard (BPSS) check in order to carry out any duties on the Department of Works and Pensions (DWP) website, for which a basic Disclosure and Barring Service check (DBS) will be required.

Casual car user, mileage paid for business travel.

Employee benefits

We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.

At Crawley Borough Council, you will have access to a structured programme of learning from day one, designed to help you succeed in your role and grow your career.

Our way of working

Our shared values and behaviours reflect the special nature of our council. We encourage all colleagues to put them into practice, whatever job they do. Take a look to see if we are the perfect match.

Safer recruitment

Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all under represented groups.

How to apply

Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.

For an informal conversation or further information regarding the role, please email [email removed], Housing Needs Manager or call [phone removed].

We recommend that you submit your application as soon as possible, as we may close this advert before the stated closing date if enough applications are received.

Related documents

• Housing Needs Officer job description (PDF, 161.04 KB)