Recovery Officer

• Recovery_Officer_2025

At Arun District Council, we are continuously working to improve wellbeing, housing, the environment and the economy within the district. We care about making a difference to those who live, work, and visit Arun, and you could be that difference.

Overall Job Purpose

Look for a career where your work makes a real difference? As a Recovery Officer, you’ll help fund essential local services by support residents and recovering unpaid council tax, business rates, BID Levy and Housing Benefit Overpayments. This is your change to combine problem-solving with people skills in a role that truly impacts your community.

What You’ll Do

• Negotiate fair and sustainable repayment plans with residents.
• Take enforcement action when necessary, following legislation and policy.
• Work closely with enforcement agents, courts and internal teams.
• Deliver excellent customer service with empathy and professionalism.
• Provide residents with information on where to obtain free, confidential debt advice from trusted organisations such as Citizens Advice, StepChange and National Debtline.

What We’re Looking For

• Experience in debt recovery or local government is desirable (but not essential)
• Strong communicate and negotiation skills.
• Ability to work under pressure and manage priorities effectively.
• Ability to multi-task effectively, prioritising work in a fast-paced environment.
• Knowledge of council tax legislation is an advantage – training provided
• IT literate with great attention to detail.

What We Offer

• Competitive salary and pension scheme
• Flexible working options, including hybrid arrangements.
• Training and development opportunities to help you grow
• A supportive team that values your contributions.

For more information about joining the Recovery Team, the role profile is located at the bottom of this advert. It details the main duties of the job as well as the behaviours and competencies (evaluated at interview stage).

We love to invest in our people, providing the opportunity for professional development and fulfilment. Work life balance is encouraged, and we enjoy a variety of flexible working arrangements. Please see Why work for Arun for more information on what Arun offers their employees.

We're an equal opportunity employer. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability.

For support with your application and CV writing, please visit Applying for a job with us. If you need further support with the application process, please contact Askhr, regarding alternative ways to apply.

CLOSING DATE: 21 September 2026 23:59pm

Interviews will take place in the week commencing 5 October 2026