Travel Demand Management (TDM) Schemes Officer

Major transport and infrastructure schemes are transforming the West Midlands, but they also bring challenges for the people and communities who rely on the network every day. We're looking for a Travel Demand Management (TDM) Schemes Officer to help minimise disruption, improve the customer experience and ensure people can continue to travel safely and efficiently while these projects are delivered.

Working as part of our collaborative and driven Network Resilience team, you'll support the planning and delivery of travel demand management and mitigation activities across a range of high-profile projects, including HS2, Sprint and other major engineering and infrastructure schemes. You'll work with local authorities, transport operators, national agencies and internal teams to develop practical solutions that reduce disruption and improve journey reliability.

This is a varied role that combines project coordination, stakeholder engagement and data-driven decision making. You'll translate transport planning information, modelling outputs and scheme intelligence into practical actions, coordinate partners, monitor progress and ensure the right mitigation measures are in place to support communities and businesses affected by planned works.

We're looking for someone who is organised, proactive and customer-focused, with excellent communication and collaboration skills. You'll be confident managing multiple priorities, building strong relationships with a wide range of stakeholders and working as part of a team to solve problems.

If you're looking for a role where your work will directly contribute to the development of the West Midlands and the experience of those who travel across it, we'd love to hear from you.

What you will be doing

• Contribute to regional resilience planning, ensuring mitigations align with strategic objectives
• Utilise modelling scenarios, technical studies and transport planning inputs to ensure targeted interventions are intelligence‑led, evidence‑based and appropriately scaled
• Apply a customer first approach to solution/mitigation design
• Act as a key point of contact across scheme working groups, steering groups and project boards
• Ensure communication with relevant stakeholders is managed through appropriate teams
• Prepare reactive TDM responses to operational changes on the network
• Collaborate with behaviour change teams to deliver and sustain interventions for long‑term congestion reduction
• Analyse and interpret complex data sets
• Negotiate and influence stakeholders and scheme sponsors to secure funding contributions

What’s essential

• Experience of developing or supporting the delivery of strategies to keep the region moving
• Experience of mobilising funded programmes and/or projects
• Experience of managing programmes and/or projects
• Experience of managing the requirements of multiple stakeholders with competing demands
• Experience of managing multiple priorities and deadlines
• Excellent written and verbal communication skills
• Excellent stakeholder management skills
• Excellent IT skills with the ability to produce written reports and presentations

Location.

The location for this role is 16 Summer Lane with at least 2-3 days a week spent in the office.

How to apply.

Applying for a role with WMCA is straightforward. Follow these steps to get started.

Please note, we reserve the right to close any vacancy from further submissions when we have received sufficient applications from which to make a shortlist. Please apply without delay if you wish to be considered for this role.

Anonymised Applications.

Your uploaded CV won’t be visible after submission. Our process is anonymised, and only the information in your profile is used for shortlisting. Be thorough in each section. It’s your chance to showcase your skills and experience.

Using Artificial Intelligence (AI)

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Reasonable adjustments.

If you have an accessibility need, disability, or condition that means you might require changes to the application or recruitment process, please get in touch with our Recruitment Team ([email removed]).

Salary and benefits.

We advertise salary ranges, with new appointments typically starting at the lowest salary point. In exceptional cases, the salary point may be adjusted to secure the best candidate. This approach allows for potential year-on-year salary increases, offering progression and appropriate rewards to employees. Requests for salaries above the maximum advertised range will not be considered.

We offer a comprehensive benefits package that includes:

• Local Government Pension Scheme (one of the most generous pension schemes in the UK).
• Shared Cost Additional Voluntary Contribution scheme where you can build an additional pot of money alongside your pension with contributions exempt from Income Tax and National Insurance contributions (NICs).
• 28 days paid annual leave (with an option to purchase more) + Statutory days.
• EV car benefit scheme
• Healthcare plans.
• Discounted gym membership, will writing, and mortgage advice.
• An option to buy a bicycle, including e-bikes and adapted pedal cycles, at a discounted rate.
• 3 days of paid leave each year to volunteer.
• Interest-free financing through SmartTech to buy the latest technology
• Discounted shopping with over 2,000 big-name retailers, and more. You can now also obtain a Costco membership through the WMCA.
• Boundless unlocks unlimited entry to top-rated UK attractions and loads of extra benefits and discounts.
• Eye Care Scheme, offering a free eye test and a financial contribution towards your glasses.

For more information, please visit the benefits page on our career site.

Why join WMCA?

WMCA is laser-focused on improving the West Midlands, bringing economic growth, jobs, homes, and better journeys to the region. We target local needs where it matters most, ensuring everyone has a job that pays well and has access to safe and affordable places they can call home.

We put people and place at the heart of everything we do, working hand in hand with our partners to direct funding where it's needed most. What you do, really matters. Your expertise will help make a big difference, improving people's lives, every day.

Our Values and Behaviours.

Fostering an environment where people